Tai Calon

17/06/2026

We’re really pleased to share a short video created by local young people that shines a light on what makes a healthy home 🏡

In this video, the team explores the importance of keeping rooms clean and tidy — not just for how things look, but for healthier indoor air quality, reduced dust, fewer allergens, and a more comfortable living space. A well-organised home can also help reduce risks like slips, pests and mould, supporting everyone to feel better day to day.

A huge thank you goes to Blaenau Gwent Film Academy for writing, filming and starring in this fantastic Healthy Homes series 🎬

Want to learn more about keeping your home healthy and free from damp and mould? Take a look here 👇
https://www.taicalon.org/healthy-homes/

We hope you find it helpful — and a big well done again to everyone involved in bringing it to life!

16/06/2026

We know that some of our customers have not always been satisfied with how complaints have been handled in the past. We’ve listened to that feedback and we’ve been working hard to make meaningful improvements.

We’re pleased to share that Tai Calon has now been officially confirmed as compliant with the statutory complaints handling guidance set by the Complaints Standards Authority (CSA).

This means our complaints process has been independently assessed and recognised as meeting the required standards for fairness, consistency and transparency.

It reflects the work we’ve done to strengthen our policies, improve how we handle and investigate complaints and make sure our Team have the right skills and support to respond effectively when things go wrong.

We know there is always more to do but this is an important step forward and part of our ongoing commitment to improving services for our customers.

If you’d like to know more about what this means, please visit our website: https://www.taicalon.org/tai-calon-achieves-complaints-standards-compliance/

10/06/2026

At Tai Calon, we take damp and mould seriously. Our Healthy Homes approach focuses on listening to customers, acting quickly and providing the right support to help keep homes safe and healthy.

From inspections and repairs to advice on ventilation and moisture, we’re working together with customers to tackle damp and mould and reduce the risk of it returning.

If you’re worried about damp or mould in your home, please report it to us as soon as possible — we’re here to help. Please feel free to send us a direct message, email us at [email protected], or call or WhatsApp us on 0300 303 1717.

Learn more about our Healthy Homes approach here: https://www.taicalon.org/healthy-homes/

10/06/2026

⚠️ Be careful of misleading housing repair adverts on social media ⚠️

MoneySavingExpert has recently highlighted a growing number of Facebook and Instagram adverts that look like official Government support schemes for damp, mould and housing repairs, but are actually run by claims companies. Some of these firms may take a large percentage of any compensation awarded. (MoneySavingExpert.com)

If you have concerns about damp, mould, repairs or the condition of your home, please contact Tai Calon directly. We’re here to help and will work with you to put things right.

Remember:
✅ Contact your landlord first about any repair issues.
✅ Be cautious of adverts asking for personal details or promising compensation.
✅ If you’re unsure whether something is genuine, don’t click the advert – visit official websites directly. (MoneySavingExpert.com)

If you need to report a repair or would like advice, please get in touch with us:
📞 0300 303 1717
💻 www.taicalon.org
📧 [email protected]

You can read the full MoneySavingExpert article here:
https://www.moneysavingexpert.com/news/2026/05/misleading-housing-repair-social-media-ads/

Beware online adverts that look like Government help for issues with your home. We've found more than 150 social media ads that appear to mimic Gov.uk, but are actually from claims firms that can take 25% (or more) of any compensation you're due. Here's what to watch out for and how to complain for....

08/06/2026

🏡✨ Healthy home, happy home! We know the weather lately has been a bit… “do I need a coat, an umbrella, or a canoe?” kind of situation 🌧️😅 It’s been wet, cold and not exactly helping things dry out indoors.

That’s why we’ve put together a short video full of simple, practical tips to help you look after your home and keep it healthy inside.

From spotting early signs of damp and mould, to easy ways to improve ventilation, heating, and everyday housekeeping — it’s all about keeping your home warm, dry, and comfortable.

Small changes really do make a big difference (and can stop damp from moving in uninvited!).

Want to learn more about keeping your home healthy and free from damp and mould? Take a look here 👇
https://www.taicalon.org/healthy-homes/

A huge thank you to the Blaenau Gwent Film Academy for writing, filming and starring in our Healthy Homes videos 🎬

08/06/2026

📢 Big changes for renters in Wales from June 2026 - From 1 June 2026, Welsh Government is updating renting laws as part of changes to the Renting Homes (Wales) Act and Renters’ Rights legislation.

These apply to both social and private renters and are designed to make renting fairer for everyone.

What’s changing? You’ll be better protected from being refused a home because you:
✔️ Have children
✔️ Receive benefits

This means “No DSS” and “No Children” adverts will generally no longer be allowed.

What does this mean for you?

Your right to live in your home doesn’t change, and your tenancy isn’t affected. Most agreements have simply moved into a clearer “occupation contract” with stronger rights.

Important correction⚠️

We recently sent a letter with an error stating that some homes were part of a 55+ scheme. This is not correct, please ignore that part. We’re sorry for any confusion.

The rest of the letter is correct and explains two updates:
A1 – You can claim welfare benefits without interference.
A2 – Children can live in or visit your home, unless there’s a clear and justified reason otherwise.

Need help?

You’ll still receive information about these changes, but there’s no need to contact us unless you want to. Remember, nothing changes if you're an existing tenant.

📧 [email protected]
📱 0300 303 1717 (Call/WhatsApp)
💬 DM us

Find out more 👇
https://www.tpas.cymru/ckfinder/userfiles/files/Renters%20Rights%20Act%202025_bilingual(1).pdf?fbclid=IwY2xjawSTYRxleHRuA2FlbQIxMABicmlkETAwYXRXWmJaOE1hVENsckdzc3J0YwZhcHBfaWQQMjIyMDM5MTc4ODIwMDg5MgABHinBdlanuLRvhgFKVLQSGTy_4fSuWz6t9-HlfYZK7xKnpQDauzwxighD-a-I_aem_6D4RHc-BVCGVOrddRpsL9w

08/06/2026

Sometimes, a fresh start can change everything. Recently, we worked with a customer who was facing some difficult challenges and no longer felt safe or secure in their home. By listening, providing support, and working with partner organisations, we helped them move to a new home and begin a new chapter.

Today, they are settled, feeling safer, and looking forward to the future.

Stories like this remind us that our role is about more than providing homes – it’s about supporting people and helping communities thrive.

We’re proud of the difference our colleagues make every day and of the partnerships that help us support customers when they need us most.

08/06/2026

A new Community Alcohol Partnership (CAP) has been launched in Ebbw Vale today, bringing local organisations together to reduce alcohol-related harm among children and young people and support safer communities where everyone can feel safe.

The partnership is a key priority of the Blaenau Gwent Anti-Social Behaviour Taskforce, led by the Council, which has recognised the impact that underage drinking can have on young people’s health, wellbeing and life chances, as well as on the wider community.

Community Alcohol Partnerships have proved effective in other parts of the UK, helping to reduce regular drinking among 13–16-year-olds and the alcohol-related anti-social behaviour that can result.

In Ebbw Vale, partner organisations include Blaenau Gwent Council (Youth Service, Trading Standards, Licensing and Community Safety), Gwent Police; South Wales Fire and Rescue Service, and Tai Calon Community Housing.

Read more: https://loom.ly/baCz8mo

Gwent Police Community Alcohol Partnerships South Wales Fire and Rescue Service Tai Calon BG - Youth Service

03/06/2026

Join a team that’s making a difference every day. We’re hiring! 🎉
We’re recruiting for three fantastic opportunities to join Team Tai Calon:

🏗️ Development Project Manager
🏡 Project Support & Tenant Liaison Officer
🤝 Community Housing Officer

Whether you’re an experienced professional looking for your next step or know someone who’d be a great fit, we’d love to hear from you.

At Tai Calon, you’ll be part of a team that’s passionate about improving homes, supporting customers and strengthening communities across Blaenau Gwent.

📅 Closing date: 17 June 2026 at 5pm

Find out more and apply here:
https://www.taicalon.org/Careers

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