29/07/2026
Recently our team has been involved in the Right Patient, Right Place, Right Time workshops, sharing their own experiences and insights with NHS colleagues and partner organisations on how we can work together to better support people experiencing multiple disadvantages. โจ๏ธ
The workshops explore new ways that services can recognise people as individuals, meet them where they are, and provide compassionate, person-centred support.
Jamie, one of our Peer Navigators, shared a message that really stood out;
Imagine a star โญ๏ธ trying to fit into a space designed only for squares ๐จ. No matter how hard it tries, the star will never fit without losing what makes it unique.
People experiencing multiple disadvantages often face complex challenges, including trauma, homelessness, addiction, mental ill health and social exclusion. These experiences can make getting support more difficult, which is why it's so important to continue learning, adapting and working together to meet people's unique needs.
โChanging the question from "Why won't they engage?" to "What's happening for them, and how can we do things differently?" can make a real difference.
Sometimes behaviour is communication, and by taking time to understand the experiences behind someone's actions, intervening earlier and working together, we can reduce barriers and help to make it easier for people to find the right support before they reach crisis point.
We're excited to continue our learning in more workshops, and by being alongside NHS colleagues and partner organisations we will help to build services that are inclusive, responsive and centred around the people they support. ๐
For more information about our Lived Experience Team give us a call on 0300 32 32 100 (option 2)