06/11/2025
ℹ️ Priority Services Register (PSR)
The PSR is a free service for people who need extra help managing their energy, water, or during emergencies. Each energy supplier and network operator has their own register — sign up with us to receive benefits like:
Extra support in outages – heating, cooking facilities, welfare, and priority updates during power cuts.
Safety measures – password protection for doorstep callers, gas safety checks (if eligible), and help moving gas emergency valves.
Accessible communication – large print, braille, audio, translations, or a nominated contact.
Advance notice – of planned power cuts so you can prepare.
Priority support from water companies during supply issues.
You may qualify if you:
Use medical equipment relying on electricity or water
Live with children under 5
Are blind, partially sighted, deaf, or hard of hearing
Have a disability, chronic illness, or mental health condition
Are of pensionable age
Need documents in alternative formats/languages
Need temporary support (e.g. after hospital or bereavement)
📞 Call 0800 074 5788 to see if you’re eligible and register.
