Family Housing Association Ltd - Birkenhead & Wirral

12/10/2026

For any of our tenants struggling financially or having problems claiming benefits, Family Housing can make referrals to RAISE for free independent advice and support. If you are interested, please get in touch with our office on 0151 647 5000.

23/09/2026

Office Closure - Friday 25th September: Please be aware that our office will be closed on Friday 25th September for a Staff Training event. Emergency repairs can still be reported in the usual way by contacting the office on 0151 647 5000 and following the instructions. Please note that we will not be monitoring our e-mail, whatsapp or website repairs on Friday and so repairs must be reported by calling the office. Please accept our apologies for any inconvenience caused. The office will open again as normal on Monday 28th September at 9am.

14/09/2026

Would you like to get involved with Family Housing Association?

Our Customer Panel meets in our office 4 times a year to look at:

¨ Policies / Procedures that affect tenants
¨ Topical Issues affecting and of interest to Tenants
¨ Service Standards
¨ Tenant Satisfaction Results
¨ Compliments / Complaints
¨ Benchmarking Performance Indicators
¨ Newsletters / Annual Report
¨ Tenant Engagement Ideas / Projects
¨ Tenant Consultations
¨ Business Plan

£25 High Street Vouchers are available for tenants who attend Customer Panel meetings in recognition of their time and effort.

If you don’t want or don’t have the time to come to a meeting, but want to get involved, you can give feedback on the above through an online questionnaire, email or in a telephone call.

If you are interested and would like to complete an application form, please get in touch, we would love to hear from you.

21/07/2026

Family Housing Association is a part of a group of small housing associations in the North West that call ourselves Community Housing Partnership (CHP). Every year CHP hosts a Tenants Conference where tenants are invited to The Village Hotel in Warrington to hear some interesting speakers and meet tenants and staff from other Housing Associations. Lunch, tea/coffee and transport will be provided. This years tenant conference will take place on Tuesday 15th September 2026. The draft Agenda includes Awaab’s Law and Tenant Involvement, Stigma in social housing and the language we use and Housing Association boards; What do they do? & What’s it like to be on a board? We try to make the day informative and fun. Please contact our office on 0151 647 5000 if you are interested or further information.

11/05/2026

After over 20 year's service to FHA, supporting our tenants and the wider public, our Receptionist Helen is due to retire, with Friday 15th May being her last day in the office. Helen has always worked hard to look after our tenants, and she has been there to support many of you through difficult times. Helen will be missed by many of our tenants and her colleagues. If any of our tenants would like to call in and say goodbye, Helen will be available until 3pm on Friday. Everyone at FHA wishes Helen a long, happy and healthy retirement.

01/05/2026

Please see Citizens Advice Wirral's latest Cost of Living Newsletter that brings together the latest updates and practical support to help you stay on top of your finances. ‌ ­‌

Access the latest editions of our monthly newsletter, filled with practical tips and advice to help you manage rising living costs.