AICR Amicale Internationale des Chefs de Réception

AICR Amicale Internationale des Chefs de Réception „The International Association for Deputy Managers and Front Office Managers of Luxury Hotels“

Welcome to the Amicale Internationale des Sous Directeurs et Chefs de Réception des Grand Hôtels or AICR The International Association for Deputy Managers and Front Office Managers of Luxury Hotels . The AICR was founded in 1964 on the Côte d'Azur in France by the Chefs de Réception of several famous Grand Hotels. Over the past more than 40 years has developed into an international organisation re

presented in 12 countries and continuing to grow. It provides Front Office Managers with an invaluable network offering:
A friendly and professional support mechanism
Exchange of views, information and experiences
Warning of fraudsters or gamblers
Forwarding of reservations making it easier for guests to move to an unknown hotel
The best young receptionist competition
Recruitment and ways to attract more staff into the industry
Job search

But the Amicale means much more then just a professional organisation. The word was chosen deliberately to highlight the friendships between amicalistes which have been formed over many years. The individual sections offer:
Series of meetings every year including lectures by national organisations eg Tourist Boards
Training sessions by companies specialising eg in Yield Management or the recent introduction of the Euro
New hotel inspections
The best young receptionist competition
Surveys of eg laundry prices
Product presentations
Initiatives to attract more young people into the industry such as visits to schools or visits to hotels by schools and to support them if they have chosen a career in Front Office. Each section votes a national committee and president who organise the local activities and who represents that section on the international committee. There are usually 6-8 functions per year in a section including the Annual General Meeting. The international president is voted by the general assembly every two years and chooses his committee. It meets together with the national presidents every year and as a committee about four times throughout the year. Each section can set its own membership fee depending on local sponsors. A EUR 25 fee per active member is payable by each section once year and this money is used to support the work of the international committee. We invite you to browse through this website and please contact us for any more details either about an application to become a member of an existing section or to set up a section of your own.

30/07/2026

✨ Meet Jessica Cotrim !

After winning the Wildcard Competition, Jessica Cotrim secured her place among the finalists of the World’s Best Receptionist 2026, with the Grand Final held in Brussels. An incredible journey celebrating the excellence, passion, and professionalism of receptionists from around the world.

🎥 Today, Jessica shares her experience, reflecting on the challenges she overcame, the inspiring people she met, and everything this adventure has brought her, both professionally and personally.

What if you were next ?

The Wildcard Competition is the perfect opportunity for receptionists from countries without a national competition to join the international stage and compete for a place in the World’s Best Receptionist Grand Final, taking place in Malta in March 2027.

📣 Registrations are now open !

Apply today at ⬇️
Link in Bio

Take on the challenge, share your passion for hospitality, and showcase your talent on the international stage. 🌍✨

HospitalityExcellence WildcardCompetition

20/07/2026

⏳ Only a few days left to register for the AICR International Wildcard Competition!

Don’t miss this unique opportunity to challenge yourself, gain an unforgettable international experience, and connect with hospitality professionals from around the world.

And who knows? 🌍 You could earn your place in the Grand Final in Malta in March 2027!

🚀 Register before it’s too late and take the first step towards an incredible adventure. We can’t wait to see you shine!

Malta2027 Receptionists

🌟 Celebrating the next generation of hospitality leaders!We are incredibly proud to congratulate Elina Gleiser, winner o...
19/07/2026

🌟 Celebrating the next generation of hospitality leaders!

We are incredibly proud to congratulate Elina Gleiser, winner of the AICR Best Receptionist of Switzerland 2025, who was also honored with the Future Leader Award at the David Campbell Trophy – AICR World’s Best Receptionist Competition 2026.

As part of this recognition, Elina joined the Forbes Travel Guide Learning & Development – Rising Stars Program 2026, an inspiring experience bringing together emerging hospitality talents and industry leaders from around the world.

Reflecting on the program, Elina shared:

“Getting the chance to exchange ideas with hospitality personalities and leaders from around the globe was something truly special. We spoke about AI, industry trends, recruiting, and our hopes for the future of hospitality. I can proudly say: I learned from the best.”

Her journey perfectly embodies what the Future Leader Award stands for: curiosity, excellence, continuous learning, and the ambition to shape the future of hospitality.

We are delighted to see Elina making the most of this unique opportunity and representing the values of AICR International with such passion and professionalism.

A special thank you to Forbes Travel Guide Learning & Development for creating this exceptional program, and to Dimitrios Trikaliotis and Lara Dröge for making this enriching experience possible.

Congratulations once again, Elina! We look forward to following your inspiring journey. ✨

HospitalityExcellence BestReceptionist FrontOffice LuxuryHospitality NextGenerationLeaders

13/05/2026

Happy receptionist day from all of us at AICR! 💜

Thank you for everything you do!

Wildcard entries are now open - apply today! 📩

Meet our 2026-2028 international committee 🌏- Dimitrios Trikaliotis, AICR International President | AICR Switzerland 🇨🇭 ...
15/04/2026

Meet our 2026-2028 international committee 🌏

- Dimitrios Trikaliotis, AICR International President | AICR Switzerland 🇨🇭
- Lara Dröge, AICR International Vice-President | AICR Germany 🇩🇪
- Torsten Magewski, AICR International Treasurer | AICR Switzerland 🇨🇭
- Jessica Cotrim, AICR International Secretary | AICR Portugal 🇵🇹
- Marvin Ho, Head of AICR Development | AICR Singapore 🇸🇬
- Sevag Keroghlian, Head of AICR Education | AICR Australia 🇦🇺
- Krzysztof Studziński, World’s Best Receptionist Competition Chief Judge & Head of AICR Social | AICR Poland 🇵🇱
- Paola Restelli, AICR International Senior Social Media Executive | AICR Switzerland 🇨🇭
- Maddie Heffernan, AICR International Social Media Executive | AICR Australia 🇦🇺
- Rachael Stevens, Head of AICR Talent | AICR UK 🇬🇧
- Caron Chen, AICRtalent & AICReducation Executive | AICR China 🇨🇳

Please join us in welcoming back members from the previous committee, and welcoming new faces⭐️

14/04/2026

✨ 𝗘𝗻𝘁𝗿𝗶𝗲𝘀 𝗻𝗼𝘄 𝗼𝗽𝗲𝗻 — 𝗔𝗜𝗖𝗥 𝗪𝗼𝗿𝗹𝗱’𝘀 𝗕𝗲𝘀𝘁 𝗥𝗲𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗶𝘀𝘁 𝗯𝘆 𝗕𝘂𝗰𝗵𝗲𝗿𝗲𝗿 🌍 𝗪𝗶𝗹𝗱𝗰𝗮𝗿𝗱 𝗖𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝗼𝗻 𝟮𝟬𝟮𝟲

Dear receptionists around the world,

The AICR International Wildcard Competition 2026 is officially open !

This prestigious competition celebrates outstanding talent in hotel reception and recognizes excellence in guest service across the global hospitality industry.

ℹ️ 𝗪𝗵𝗮𝘁 𝗶𝘀 𝘁𝗵𝗲 𝗪𝗶𝗹𝗱𝗰𝗮𝗿𝗱 𝗖𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝗼𝗻?
It is a pre-final to the World’s Best Receptionist Competition. It is open to receptionists working in countries where there is no existing AICR national section or local competition.

⏩️ 𝗧𝗮𝗸𝗲 𝗼𝗻 𝘁𝗵𝗲 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲
Compete through multiple stages where your skills, professionalism, and passion will be assessed by industry experts alongside top receptionists from around the world.

🏆 𝗧𝗵𝗲 𝘂𝗹𝘁𝗶𝗺𝗮𝘁𝗲 𝗿𝗲𝘄𝗮𝗿𝗱
The winner will earn the opportunity to represent their country at the AICR Congress in Malta in March 2027, competing for the highly coveted title of World’s Best Receptionist and the David Campbell Trophy.

📩 𝗤𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀?
Contact: Rachael Stevens – Head of AICR Talent International
[email protected]

⏳ Applications are open until Friday 31st, July — don’t miss your chance !

ℹ️ 𝗜𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁
Receptionists working in countries with an established AICR section and national competition should apply through their local contest.

🔗 Apply here :
https://www.worldsbestreceptionist.com/wildcard-application-2026/

🔗 Learn more about the Wildcard :
https://www.worldsbestreceptionist.com/wildcard/

The recent AICR Congress in Belgium was a remarkable success, made possible by the unwavering support of our esteemed pa...
26/03/2026

The recent AICR Congress in Belgium was a remarkable success, made possible by the unwavering support of our esteemed partners and sponsors.

𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐢𝐧𝐠 GET LOCAL Schweiz
www.getlocal.ch

💜GET LOCAL Schweiz is an innovative technology company specializing in digital concierge solutions for the hospitality and corporate sectors.

Founded in Zurich, the company connects hotels, businesses, and local service providers through a seamless all-in-one booking platform. Its ecosystem enables guests and employees to easily access and reserve local experiences, mobility services, dining, and activities in real time.

AICR is a prestigious community of front office leaders and reception professionals, dedicated to excellence in guest service and career development. 𝗝𝗼𝗶𝗻 𝘂𝘀 𝗼𝗻 𝘁𝗵𝗶𝘀 𝗷𝗼𝘂𝗿𝗻𝗲𝘆✨


Hospitality • Leisure • Business • WorldsBestReceptionist • Discovery • LetsAICRtheWorld • Hotels • Trip • Belgium• DavidCampbellTrophy

The recent AICR Congress in Belgium was a remarkable success, made possible by the unwavering support of our esteemed pa...
26/03/2026

The recent AICR Congress in Belgium was a remarkable success, made possible by the unwavering support of our esteemed partners and sponsors.

𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐢𝐧𝐠 WingsCoin
https://www.wingscoin.de/en

💜WingsCoin is an innovative digital solution designed to support sustainability and operational efficiency within the hospitality industry.

The platform enables hotel guests to easily manage room cleaning preferences via a simple QR code system, helping properties reduce unnecessary servicing. By optimizing housekeeping operations, WingsCoin contributes to significant savings in costs, water, energy, and CO₂ emissions while enhancing the guest experience. The concept also integrates reward mechanisms for guests, reinforcing engagement and environmentally conscious behavior.

AICR is a prestigious community of front office leaders and reception professionals, dedicated to excellence in guest service and career development. 𝗝𝗼𝗶𝗻 𝘂𝘀 𝗼𝗻 𝘁𝗵𝗶𝘀 𝗷𝗼𝘂𝗿𝗻𝗲𝘆✨


Hospitality • Leisure • Business • WorldsBestReceptionist • Discovery • LetsAICRtheWorld • Hotels • Trip • Belgium• DavidCampbellTrophy

The recent AICR Congress in Belgium was a remarkable success, made possible by the unwavering support of our esteemed pa...
25/03/2026

The recent AICR Congress in Belgium was a remarkable success, made possible by the unwavering support of our esteemed partners and sponsors.

𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐢𝐧𝐠 LiveScreen Events
https://livescreen.events/

💜LiveScreen Events delivers innovative digital signage solutions designed to enhance engagement and communication across events, conferences, and hospitality environments.

Its intuitive platform allows users to seamlessly manage, schedule, and display dynamic content across multiple screens in real time. By integrating social media feeds, event programming, and visual storytelling, LiveScreen creates immersive and interactive audience experiences. The solution is recognized for its ease of use, flexibility, and ability to elevate both brand visibility and guest engagement.

AICR is a prestigious community of front office leaders and reception professionals, dedicated to excellence in guest service and career development. 𝗝𝗼𝗶𝗻 𝘂𝘀 𝗼𝗻 𝘁𝗵𝗶𝘀 𝗷𝗼𝘂𝗿𝗻𝗲𝘆✨


Hospitality • Leisure • Business • WorldsBestReceptionist • Discovery • LetsAICRtheWorld • Hotels • Trip • Belgium• DavidCampbellTrophy

The recent AICR Congress in Belgium was a remarkable success, made possible by the unwavering support of our esteemed pa...
25/03/2026

The recent AICR Congress in Belgium was a remarkable success, made possible by the unwavering support of our esteemed partners and sponsors.

𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐢𝐧𝐠 S-Rate
www.s-rate.com

💜S-Rate is an innovative platform dedicated to benchmarking and evaluating service quality within the hospitality industry. By providing objective insights and performance analysis, S-Rate supports hotels in enhancing guest satisfaction and operational excellence. Its data-driven approach enables hospitality professionals to better understand service standards and continuously improve their performance.

Recognized for its precision and industry relevance, S-Rate contributes to raising the bar of quality across international hospitality markets.

AICR is a prestigious community of front office leaders and reception professionals, dedicated to excellence in guest service and career development. 𝗝𝗼𝗶𝗻 𝘂𝘀 𝗼𝗻 𝘁𝗵𝗶𝘀 𝗷𝗼𝘂𝗿𝗻𝗲𝘆✨


Hospitality • Leisure • Business • WorldsBestReceptionist • Discovery • LetsAICRtheWorld • Hotels • Trip • Belgium• DavidCampbellTrophy

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Paris
75001

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