13/12/2021
Position 1- Customer Service Representative
• Qualification:B.A in Marketing Management, Accounting & Finance, Banking & Finance, Economics, Management, Administrative Service Management or in related business fields.
• Only Graduate of 2021
CGPA 3.00 and above
• Qualified Female applicants are highly encouraged to apply.
• Minimum Work Experience-Not Required( 0 Years )
Additional Skills:
• Computer application Skill
Emotional Intelligence
• Data analysis and presentation Skill
• Communication and Report Writing Skill etc.
Position 2 -Admnstrative Assistant
JOB SUMMARY
The purpose of this job is to facilitate the works of the respective department/work unit to which she/ he is assigned; to manage office supplies and stationery materials and related items; to handle document distribution and organize records of the respective work units; to assist and relieve the customer service representative and colleagues with the provision of admin assistant tasks; and to manage correspondences both internally and externally.
• Qualification Required: Diploma or TVET (Level IV) in Management, SSOM, Marketing or related fields + Computer Literate.
• Minimum Work Experience-Two (2) years relevant experience.
• Qualified Female Candidates are highly encouraged to apply.
Additional Skills:
Computer application Skill
Industry specific Skills (products and services)
Emotional Intelligence
Data analysis and presentation Skill
Communication and Report Writing Skill
Position 3 – Officer – Customer IT Support
JOB SUMMARY
The purpose of this job is to serve as a primary customer contact throughout established channels; to provide customers of the Bank with an online information and support and to assist them to smoothly use the products and services of the Bank; to provide first line support to users of Zemen Bank ATMs and point of sell services (POS); to provide information about the products and services of the Bank to new clients using phone, email, web chatting and other IT infrastructure equipment’s during regular business hours and off-office hours. He/she becomes the voice of the customer. He/she will be responsible for establishing, monitoring and maintaining information technology systems and services.
• Qualification Required: B.Sc. in Management Information Technology, Computer Science, or Electrical Engineering or in related fields.
• Minimum Work Experience -4 years relevant experience (or experience in Banking or call centre operations environment in banks/utility companies).
Additional Skills:
Good understanding of applications, interfaces, and IT based banking technologies
Knowledge and expertise in enterprise technical support and IT support areas
A thorough understanding of call centre technologies and their interfacing with enterprise systems including CRM
Skill in using email, internet and web-chatting
Proven competency in communication skills both in verbal and written
Passion for customer service, customer satisfaction and commitment to meeting and exceeding customer expectations.
Excellent speaking, reading and writing skills of English and Amharic. Other local languages is a plus
Basic knowledge in banking operations
Excellent problem solving skills and analysing quantitative data
Basic knowledge and skill in e-banking
Self-motivated and patient
Service oriented and skill in multitasking etc
Position 4 – Loan Officer
JOB SUMMARY
The purpose of this job is to identify potential credit customers; advise customers about the Bank’s credit products and the process it involves including the types of credit products provided, eligibility, terms, pricing, utilization and etc. ; to compiles credit applications and relevant supporting documents, reviews the credit application pack and forwards to appraisal department if the case qualifies for processing; to conduct business visit and gather financial and non-financial information about the business and prepares reports; to schedules and accompany collateral estimation; to follow-up timely completion of the credit requests; to communicate decisions to clients to facilitate the preparation and registration of loan, mortgage and other relevant contracts; to work in close collaboration with other branch employees to identify and attract potential credit customers.
• Qualification Required: B.A. Degree in Banking and Finance, Accounting, Economics, Management or in related fields.
• Minimum Work Experience 2 years of relevant experience.
Additional Skills:
Knowledge on basic Banking operation
Knowledge on bank product and service
Knowledge on branch credit customer service
Basic computer application skill
Data Analysis and presentation skill
Excellent interpersonal skill
Good report writing and presentation skill etc.
Location:Adama Banking Center
Position 5 – Senior Customer Service Officer
JOB SUMMARY
The purpose of this job is to serve customers and ensuring customer satisfaction with full effort and maximum care; call and visit customers, promote the bank and its products, propose to establish relationship with the bank and follow up on the customer’s action and the bank’s services being provided and ensure all banking needs of customers are met on time.
• Qualification Required: B.A. in Banking and Finance, Accounting, Management, Business Administration or related fields.
• Minimum Work Experience- 4 years of relevant experience of which 2 years as an Officer or in equivalent Positions.
Additional Skills:
Basic Computer Application Skills
Communication skills
Industry Specific skills (Product and Service)
Emotional Intelligence
Data Analysis and presentation skills
Strategic thinking and strategic planning skills etc.
Location:Adama Banking Center
Position 6 – Senior Officer – Credit Monitoring & Follow Up
JOB SUMMARY
The purpose of this job is to assists the Section Head in planning, organizing, and directing the operations of credit monitoring and follow up section; to monitor credit facilities and make strict follow-up on the repayment of loans and advances per the contractual agreement; to classify the loan status and produce different types of reports for internal and external users.
• Qualification Required: BA in Accounting, Finance, Management, Project Management, Economics in related fields.
• Minimum Work Experience – 4 years relevant experience of which 2 years in an Officer or equivalent level.
Additional Skills:
Computer application skill
Industry specific skills (products and services)
Emotional Intelligence
Data analysis and presentation skill etc.
HOW TO APPLY
Interested and qualified applicants can submit their applications in person or send through the below address by attaching their non-returnable CV with all credentials to the Bank’s Human Resource Department within ten working days from the date of this announcement.
Human Resource Department
Zemen Bank S.C
P.O.Box: -1212
Address: Bole besides Alem Cinema
Tel. +251-11-5- 57 58 70 or +251-11-5- 57 51 66 or 251-11-5- 57 44 62
P.O. Box 1212
Addis Ababa
Ethiopia
