09/10/2026
🇪🇨 Ecuador is taking the next step towards more accessible, transparent, and citizen-centred public services.
👉 Swipe through the carousel to discover Ecuador’s progress and next steps towards better digital public services supported by the 🇪🇺 and E-Governance Academy (eGA) expertise.
Starting in October, a new public-sector training programme will strengthen civil servants’ skills in service design and digital transformation. eGA is supporting this journey by sharing practical experience in digital government and service design from , and beyond.
The programme brings together teams from the Ministry of Labour, National Transit Agency, Public Service for Traffic Accident Payments, and Civil Registry to improve four selected digital services:
✅ birth registration,
✅ driving licence issuance,
✅ legalisation of administrative acts related to employment contracts, and
✅ payment of traffic accident benefits.
Guided by eGA experts Anne Nurmik and Piret Saartee, the teams will analyse user needs, redesign services, test solutions and develop practical roadmaps for implementation. The programme also includes a study visit to Estonia, where participants will see digital government in practice and gain ideas for developing better digital services in Ecuador.
Our work is supported by the European Union through the initiative under Ecuador’s project.
Unión Europea en Ecuador
FIAP
Ministerio de Infraestructura y Transporte (MIT)
Registro Civil Ecuador