19/03/2025
What is Vishing?
Vishing—or Phishing—is the use of fraudulent phone calls to trick people into giving away money or personal information. It’s a new name for an old problem—phone scams. Phishing often involves a criminal pretending to be a representative of a new organization, company, or government agency. You might be asked if you want to buy an extended warranty, offered a “free” vacation, told your computer is infected and you need to buy antivirus software, or asked to donate to a charity.
Coronavirus and Phishing
Scammers and fraudsters are trying to take advantage of the coronavirus pandemic by pretending to be from a government or health agency, hospital, or insurance company. To appear more legitimate, some calls may use fake caller IDs.
Learn to Identify Phishing
Scammers, or “phishing scammers,” often exaggerate or make up prizes, products, or services. They then ask for your credit card number or other personal information to get you to pay for something or more. Look out for:
1. Offers from companies you have no business dealings with and/or have never heard of
2. Notifications of winning a prize in a contest you have not entered
3. Unrealistic promises of monetary rewards
4. Pressure to make an immediate decision to satisfy the caller’s needs, which may include:
1) Money
2) Financial account information
3) Personal information
4) Organizational information, such as contact names and information of college classmates or co-workers
5. Threats of consequences such as fines or penalties if you do not provide money or information
6. Unprofessional, hostile, or even obscene language in the call
7. Unsolicited calls to help you with debts, unpaid taxes, or previous fraud cases
Learn more about the signs of these and other scams at Federal Trade Commission (FTC): Phone Scams.
Protect Yourself from Phishing
If the caller claims to be from an institution you do business with, such as your bank, and they ask for personal information (account number, Social Security number, etc.), hang up, find the institution’s phone number, and call them. If the call you receive is a scam, report it!
Don’t pay for prizes or incentives offered over the phone.
The IRS will never ask for your debit or credit card number over the phone, or request immediate payment using a specific method, such as a prepaid gift card, debit card, or wire transfer. The IRS will usually contact you first by U.S. mail.
Do not send money or give personal information (such as credit card numbers and expiration dates, bank account numbers, date of birth, or Social Security number) in response to unsolicited calls from unfamiliar companies or people you don’t know.
Do not trust caller ID. Phone numbers and caller ID can be spoofed. The University of Michigan, government offices, and other businesses and institutions have received reports of spoofed phone numbers.
Add your phone number to the National Do Not Call Registry to reduce unwanted sales calls.