10/05/2026
What does it mean to support someone through their journey of healing and recovery?
For Ana, our Case Manager, it starts with listening, building trust, and understanding that every service user’s journey is different.
Her work isn’t about telling someone what their path should look like. It’s about getting to know the person, helping them connect with the right supports, and being there as they work toward their own goals.
In this staff reflection, Ana shares what “walking the journey together” means to her, and what she has learned from supporting service users at Across Boundaries.