Hours of Operation:
• The Food Bank is open to the public every Monday, 9:00-11:00 AM. We also offer a shopping style experience where clients can choose which food items they will enjoy. Our Clients are individuals with low or no income in the Terrace and surrounding communities. We also share bulk food with organizations who are able to cook the food and provide it as single servings to some of
the same individuals.
• Client Identification: An ID must be shown in order to be added to a Household or to open a new Household Account. The Client name, birthdate, gender, address, phone and income is recorded. A photo is required when registering a Household. The Client whose photo is on the Household is the “owner” of the Household. A valid ID is a birth certificate, drivers license, status card, passport, care card or immigration papers.
• Household Address and Phone: One Household account can be registered per address. Households at the same address will be combined into a single Household. If available a phone number is required for every household. Clients are required to provide verification of their address by bringing a utility bill, phone bill or government letter.
• Substitute Pickup: A Household may ask a substitute to pick up food for them if they are unable to attend. The substitute must be registered in the system but doesn’t need to be a Client. If the substitute person is a member of the Household they do not need a note from the Household owner. If they are not a member of the Household they must bring a signed and current dated note from the Household owner every time they pick up food.
• Washroom Use: The Food Bank does not have any washroom facilities available for Client use.
• Banned Clients: Clients who are disruptive, take more food than the posted allowance, that are abusive, intoxicated or found to be selling their food may be refused service. Clients should be aware that video cameras are installed to monitor the distribution area.
• Client Personal Data: In order to operate and deliver services,
the Food Bank needs to collect certain personal information. We respect and uphold an individual’s right to privacy and to protection of his or her personal information. We are committed to ensuring compliance with applicable privacy legislation. Client’s have the right to access their personal records at any time except in exceptional situations. Donations are appreciated! For EMT donations use [email protected]
Cheques can be mailed to: Box 603 Terrace, BC V8G 4B8
Cash or cheques can be deposited in our mail box at 3504 Kalum Street
Tax receipts are mailed out in January of the year following. Our charitable registration number is: 890468978RR0001
Thank-you for your support! The Ethical Food Banking Code
Food Banks Canada, its Members (provincial associations), Affiliate Member food banks and associated agencies believe that everyone in Canada has the right to physical and economic access, at all times, to sufficient, safe and nutritious food which meets their dietary needs and food preferences. As an Affiliate Member of Food Banks Canada, The Terrace Church’s Food Bank will:
1. Provide food and other assistance to those needing help regardless of race, national or ethnic origin, citizenship, colour, religion, s*x, s*xual orientation, income source, age or mental or physical ability.
2. Treat all those who access services with the utmost dignity and respect.
3. Implement best practices in the proper and safe storage and handling of food.
4. Respect the privacy of those served, and will maintain the confidentiality of personal information.
5. Not sell donated food.
6. Acquire and share food in a spirit of cooperation with other food banks and food programs.
7. Strive to make the public aware of the existence of hunger, and of the factors that contribute to it.
8. Recognize that food banks are not a viable long-term response to hunger, and devote part of their activities to reducing the need for food assistance.
9. Represent accurately, honestly and completely their respective mission and activities to the larger community. If you have feedback or want to share your experience with food assistance services supported by The Terrace Church’s Food Bank, you can reach out to Food Banks Canada Customer Experience Hotline at 1.877.280.0329 or email [email protected]. You can also contact The Terrace Church’s Food Bank. Your input is valuable to us! Contact: [email protected] (250) 900-9916
Revised 2025
