05/20/2026
Hanoi's newly launched metro system aims to promote sustainable and efficient travel. This supervised research study, carried out in collaboration with HealthBridge Vietnam and the Hanoi Department of Construction, evaluates accessibility across five stations on the city’s two operating metro lines.
Researchers used a ‘traffic-light’ scoring checklist alongside in-person user surveys to combine observation with passenger feedback. Results show that the metro is used frequently for work and school trips, with roughly one-third of participants walking directly to stations without relying on other transport modes. Elevated stations were also commonly used as pedestrian overpasses, suggesting they are viewed as safer and more convenient than some of the surrounding pedestrian infrastructure.
Overall, some weaknesses remain such as limited connections to other forms of transportation. Although elevated stations improve pedestrian access, weather-related shutdowns continue to create accessibility challenges, while visual communication and map readability also remain limited. This study highlights that metro accessibility in Hanoi depends on station design, reliable operations, and stronger integration with other transport modes.
HealthBridge Vietnam will use these findings to continue to provide technical support and advocate for accessible public transit in Hanoi as metro lines continue to expand. Read the full report here: https://healthbridge.ca/library/guiding-the-lines
Abigail Dawe-Roy & Jonathan Reskalla