12/09/2024
“Customers need to know that they can contact the CCTS if they cannot resolve the issue with their provider.”
At the Public Interest Advocacy Centre - Canada annual dinner, CRTC Chairperson and CEO Vicky Eatrides emphasized that the CCTS is an effective partner with a successful track record of helping Canadians resolve issues with their telecom and TV service providers.
The CCTS works with individual customers, small business customers, and over 400 participating service providers to resolve individual disputes about most telecom and subscription TV services. Our free and impartial service is available to consumers and small businesses across Canada. Almost 9 out of 10 customers find a satisfactory resolution through the CCTS, often within 20 days of filing a complaint.
https://www.canada.ca/en/radio-television-telecommunications/news/2024/11/vicky-eatrides-to-the-public-interest-advocacy-centre.html