05/07/2026
Overnight Shift Supervisor Positions – Bridge to Home Hub
We are currently hiring for two Overnight Shift Supervisor positions to provide strong overnight leadership coverage and operational oversight at the Bridge to Home Hub.
Available Positions:
1. Weekend Overnight Shift Supervisor
Saturday–Sunday | 8:00 PM – 8:00 AM
2. Weekday Overnight Shift Supervisor
Tuesday–Saturday | 12:00 AM – 8:00 AM
Reporting Structure:
Both positions report directly to the Staffing, Standards and Programs Manager.
Position Summary
The Overnight Shift Supervisor plays a critical leadership role in overseeing shelter operations
during overnight hours. As the senior on-site leader during shift, this position is responsible for
maintaining safety, structure, accountability, and service continuity while leading frontline staff in
a dynamic environment.
This role requires a confident and hands-on leader who can support staff performance, make
sound operational decisions in real time, respond to crises effectively, and ensure guests receive
respectful, trauma-informed, and consistent care overnight.
The Overnight Supervisor is expected to model professionalism, uphold organizational standards,
and lead a high-functioning overnight team with a strong focus on operations, people leadership,
and service excellence.
Key Responsibilities
Operational Leadership
• Lead all overnight shelter operations during assigned shift
• Ensure safe, smooth, and consistent overnight service delivery
• Monitor occupancy, bed flow, staffing levels, and shift priorities
• Make timely decisions to address operational needs in real time
• Maintain structure, accountability, and service continuity overnight
Team Supervision & Staff Leadership
• Supervise and support overnight frontline staff
• Assign duties and ensure expectations are clear
• Provide coaching, direction, and in-the-moment problem solving
• Monitor performance, attendance, and professionalism
• Promote teamwork, accountability, and positive staff culture
• Lead by example in high-pressure environments
Safety, Security & Emergency Response
• Oversee overnight safety of guests, staff, and facility
• Respond to incidents, behavioural crises, overdoses, and emergencies
• Coordinate with EMS, Police, Fire, and external responders when needed
• Conduct site walkthroughs and address hazards proactively
• Ensure emergency equipment and protocols are in place
Guest Services & Program Standards
• Ensure guests have access to shelter supports and basic needs
• Maintain respectful, equitable, and trauma-informed service delivery
• Support staff in enforcing community expectations fairly and consistently
• Assist with conflict resolution, de-escalation, and behavioural support
Documentation & Communication
• Complete shift summaries, incident reports, and follow-up notes
• Ensure frontline documentation is accurate and complete
• Provide clear handoff communication to daytime leadership teams
• Communicate overnight trends, concerns, and operational needs to management
Ideal Candidate Will Be:
• A strong and confident people leader
• Calm and effective in crisis situations
• Highly organized and accountable
• Comfortable supervising staff and making decisions independently
• Skilled in de-escalation and conflict resolution
• Professional, fair, and consistent
• Able to lead operations in a fast-paced environment
• Committed to trauma-informed, guest-centered leadership
Assets Include:
• Leadership or supervisory experience
• Experience in shelter, healthcare, or social services settings
• First Aid / CPR
• Naloxone training
• Experience using HIFIS
• Knowledge of homelessness systems, housing pathways, and community resources
• Experience supporting individuals with mental health, substance use, or complex needs
Conditions of Employment
Successful candidates must be able to obtain and maintain:
• A satisfactory Criminal Record Check with Vulnerable Sector Screening
• A satisfactory New Brunswick Social Development background check
• Any role-required certifications or training as directed by the organization
Email Resume and Cover letter to:
[email protected]