06/30/2026
We’re introducing the people behind our client service team!
Our Legal Navigators answer your questions by phone, email, and in person. They listen with care, share clear legal information, and connect people to support, referrals, and helpful resources.
Today, we’re featuring the person who guides our team.
Meet Andrea Macdonald, our Client Service Manager. She supports clients with legal questions and helps make sure our service runs smoothly. Andrea joined our team in September 2019.
💬 What do you want people to know before they call us?
We’re not lawyers, so we can’t give legal advice. We can talk through your situation with you and help to figure out what options you have, and some people can be referred to a local lawyer for a low-cost consultation for advice.
🤝 What can someone expect when they contact us?
Empathy, understanding, and confidentiality. The information is provided in plain language and in a non-judgmental way.
💜 Why does this work matter to you?
Whether it’s answering questions, providing helpful information or just having a conversation, we help people with many different issues every day. It’s challenging and very rewarding work.
———
Have a question? Our Legal Navigators are here to help. All client inquiries are kept confidential.
📞 902-892-0853
✉️ [email protected]