Our office is responsible for investigating complaints of maladministration against over 200 publicly funded bodies, including all government departments, quangos and boards, and some charities that receive public funding. Our main purpose is to protect the public interest by providing a free, fair and independent resource to address complaints about public services. Our goal is to drive greater accountability and help improve standards across the public sector. We deal with about 250 complaints each year. Formed by an Act of Parliament (2004 Ombudsman Act), we have had three Ombudsmen. Arlene Brock was the first Ombudsman, starting in 2005, Victoria Pearman was the second, starting in 2014 and our current Ombudsman is Michael A. DeSilva, who began his tenure in 2022. To learn more about our office and to obtain copies of our reports, please visit our website at ombudsman.bm.
