14/02/2024
Update: Telstra have now removed the Outage detail as of today for the 4G Tower at Yarramalong on their website, but it is still inoperative. So frustrating.
For those in our valley experiencing connectivity issued to the 4G mobile service from the Yarramalong Telstra tower, I recieved the following from the Regional Tec Hub after I alerted them to the issues that have existed since the early hours of the 3rd of February and are still not resolved as of day twelve:
Hi Alan
I have escalated your concerns about the mobile phone tower to Telstra.
The contact person we have for Telstra has asked for an update within Telstra and I will provide a further update as new information becomes available.
The Telstra rep has asked that where possible any customers having difficulty or coverage issues should log a fault with Telstra to highlight the negative impact the tower outage is having.
How to report a fault - Telstra
When you contact us about a fault, we create an incident ticket you can use to reference progress on the issue.
A fault can be raised in different ways.
You can sign in to My Telstra to check your service, run simple tests and automatically raise a fault ticket.
You can also contact us to raise a fault and speak to an agent to help you resolve the issue. - 132200
Sometimes we’ll see the problem first and contact you about it.
Regards,
Murray
Regional Tech Hub
Technical Support Officer
