12/10/2026
Monday night’s ABC Four Corners investigation confirmed what RSL has been warning about for more than two years: a small number of for-profit operators are exploiting veterans and a system under strain.
Veterans are being charged commissions and contingency fees of up to 29 per cent of their compensation, with “break fees” sometimes exceeding $27,000 to change providers; their information is sold or traded to other providers, and they are overserviced through networks of providers that are part of a single business.
RSL has raised many of these practices publicly, before the 2025 Senate inquiry into veterans’ advocacy services, a submission to DVA’s consultation on advocacy regulation, and through other direct approaches and consultations.
Now we’re calling for action, including:
➡️ Compliance action against health providers and services that exploit veterans and steal from taxpayers, including through overcharging and overservicing
➡️ A ban on using veterans’ DVA-derived personal or health information for marketing, or trading their information
➡️ Preventing operators from dodging scrutiny by closing on Friday and reopening under a new name on Monday
➡️ Banning commissions, contingency fees and overcharging for advocacy services and medical reports
“That's what we're pushing for, and we will not let it fade once the cameras and microphones are gone,” said RSL National President, Peter Tinley AM.
“Veterans are not sales leads. They are not “avatars”. They are people who have served their country and come out of the armed services with health needs. They need care and support. They do not deserve further harm.”
RSL’s network of advocates and health and wellbeing teams provide support entirely free, whether or not you are an RSL member.
If you are concerned you have been overcharged, misled, or poorly served by an advocacy service or a health provider – or need help navigating a DVA claim – contact RSL for free advice and support.
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