Auscontact Association

28/08/2026

21/08/2026

🏆 SNEAK PEEK | 2026 Auscontact VIC Awards 🏆

What a night celebrating the very best of Victoria’s contact centre and customer experience community! ✨

A huge congratulations to all of our 2026 VIC winners and nominees. The calibre of talent this year was outstanding, and every finalist should be incredibly proud of what they’ve achieved.

These awards are about more than trophies — they recognise the people, teams and leaders who continue to raise the bar for our industry and deliver exceptional experiences every day. ❤️

And a very big thank you to our sponsors and partners. Your ongoing support makes nights like this possible and helps Auscontact continue to connect, celebrate and grow our incredible community.

📸 Just a little sneak peek for now… plenty more from an amazing night to come!

20/07/2026

🚪 Ever wanted to go behind the scenes of one of Australia’s leading contact centres?

Join us for an exclusive Bupa Contact Centre Site Tour & Workshop in Brisbane! 💙

✨ What to expect:
👀 Exclusive behind-the-scenes tour
💡 Learn how Bupa is innovating customer engagement
🤝 Connect with industry peers
🧠 Interactive workshops on psychological safety, leadership, sales, retention & service

📅 5 August 2026
📍 Brisbane
🎟️ Limited places available (max. 3 delegates per organisation)

Don’t miss this opportunity to learn, connect and be inspired.

🔗 Register now via the link in our bio or visit: https://lnkd.in/gq_kzYra

14/07/2026

✨ Future leaders… this one’s for you.

Ready to take the next step in your leadership journey? 🚀

Join us for an afternoon of inspiring conversations, real leadership stories and genuine networking with some of the contact centre industry’s best.

🎤 Hear from:
💚 Scott Tasker – Lite n’ Easy
💚 Matthew McKernan – Sevtoy
💚 Kirk Richards – Bupa

Whether you’re leading a team, stepping into leadership or simply looking to grow your career, you’ll leave with practical insights, new connections and plenty of inspiration.

📅 Wednesday 6 August
📍 Imperial Hotel, Melbourne
🎟 FREE for Auscontact Members
🎟 $50 for Non-Members

Spots are limited, so don’t wait! Register via the link in our bio. 🔗

Tag a future leader who should come along! 👇

CustomerExperience

27/04/2026

In this article, Simon Shanks explores the “ROI paradox” in AI adoption and why many organisations are struggling to turn investment into measurable outcomes.

It also looks at where value is already being delivered today, including faster onboarding, reduced after-call work, and scaled quality assurance.

For leaders looking to move from experimentation to real impact, this is a timely read.

🔗 Read more: https://contactcentremagazine.com/finding-the-roi-on-ai-in-your-contact-centre/

23/04/2026

3 weeks to go to enter the 2026 Auscontact Excellence Awards ⏳
If you’ve been thinking about it – this is your moment to jump in.

Because entering isn’t just about the outcome. It’s about what the process unlocks along the way.

✨ Recognising your people and the impact they make every day
✨ Reflecting on your best work and bringing it into focus
✨ Telling your story with clarity and confidence
✨ Building pride and momentum across your team

Beyond that, every submission receives detailed, independent feedback which gives practical insights to validate your strengths and identify where to grow next.

It’s recognition, reflection and real value – all in one process.

👉 Explore the categories and submit your nomination today. https://www.auscontact.com.au/awards