At Sacred Heart Mission, we welcome and accept people as they are. We recognise that everybody’s journey is unique and we work to provide people with support that is effective and carefully tailored to their individual needs. No matter where they are in their life, we are here to support them. It all starts with welcome, a meal, a relationship…
Our services address the immediate concerns of peopl
e experiencing homelessness but also practice early intervention. By working with vulnerable people and attempting to address the causes and effects of poverty and disadvantage at an early stage, our services help prevent more people entering the cycle of poverty and disadvantage.
2014 saw the introduction of a service model developed to guide the work we do and how we do it, across the organisation as a whole. By aligning the service model with our vision and mission, we are putting clients at the centre of our service delivery and we will work with them to achieve real and sustainable changes driven by their aspirations. The service model will:
* Provide a consistent approach, a framework for a whole-of organisation response.
* Allow us to apply the best use of resources and increase the impact we have in the community.
* Provide us with a shared focus as an organisation on meeting our vision and mission.
* Focus on the benefits to our clients to empower them to direct their own lives and overcome the effects of poverty.
* Ensure we have a shared clarity of purpose as an organisation with a focus on practices that are outcomes-driven. Key components of the service model are:
* Three distinct types of services with clearly defined functions.
* Five outcomes against which all service responses will be mapped.
* Clear process for access, identification, planning and service response.
* Creating partnerships to help deliver individual and organisational outcomes. Whether it’s women’s services or aged care, crisis and long-term, supported accommodation, or counselling and health services, support from our organisation is tailored to each person's needs with respect and compassion.
