13/04/2026
We’re hearing increasing concerns about how aged care assessments are working in practice.
As a consumer peak, we regularly hear directly from older people and those supporting them about their experiences navigating the aged care system. Recent discussion has focused on the use of algorithms in aged care assessments, with national reporting highlighting more than 800 cases of concern. Through our Aged Care Navigation work (Care Finders) in Cairns, we are seeing some of the practical implications firsthand.
Older people with complex needs don’t always fit neatly into structured assessment frameworks.
This reinforces an important point.
These tools should support professional judgement, not replace it.
Some key considerations in this space include:
• Ensuring experienced assessors can apply judgement, including overriding system outputs where needed
• Strong safeguards for people with complex or changing needs
• Clear, accessible pathways to review and challenge decisions
• Ongoing monitoring, informed by older people and frontline experience
Ultimately, the goal is simple.
To ensure older people receive care that genuinely reflects their circumstances.