30/06/2026
We wanted to make you aware of something we have been seeing more frequently across the NDIS.
Several participants have reported receiving phone calls from NDIS planners or Local Area Coordinators (LACs), often on weekends, described as a simple "check-in" or "touching base" call. However, some of these conversations have then shifted into discussions about plan reviews, funding, supports, goals, or changes to a participant's circumstances.
For many people, particularly those who are neurodivergent, have psychosocial disabilities, anxiety, communication differences, or simply need time to process information, these unexpected conversations can feel overwhelming and pressuring.
Your rights matter.
If you receive a call and do not feel prepared to discuss your NDIS plan, you are absolutely entitled to say:
"I'm not available to discuss my plan right now."
"I'd like to schedule a formal meeting at another time."
"I'd like my support coordinator, nominee, advocate, family member, or therapist present."
"Could you please email me the information instead?"
"I need time to consider this before responding."
You do not need to make decisions on the spot.
You do not need to answer questions if you are feeling overwhelmed, dysregulated, confused, or pressured.
You are allowed to set boundaries.
What we recommend if an NDIS representative contacts you unexpectedly:
1. Ask for their name and role.
2. Take notes if possible.
3. Request any information in writing.
4. Do not agree to changes you do not understand.
5. Ask for time to speak with your support team.
6. End the conversation if you need to.
Please let us know if you receive one of these calls and the conversation involves:
Your funding
A plan reassessment or review
Changes to your supports
Requests for information about your disability or functioning
Questions that leave you concerned about your plan
Please contact us as soon as possible.
We may be able to assist you in understanding what was discussed, identifying any risks to your funding, and helping you prepare an appropriate response.
Email: [email protected]
Website: www.perfectlyimperfect.net.au
A final reminder:
A regulated nervous system makes better decisions than a dysregulated one.
If a conversation about your NDIS plan leaves you feeling anxious, pressured, overwhelmed, confused, or unable to think clearly, that is usually a sign that the discussion needs to happen at a different time, with the right supports around you.
Please share this information with other NDIS participants, families, and carers who may not realise they have the right to pause the conversation and ask for support.
