Energy and Water Ombudsman (Victoria) (EWOV)

Energy and Water Ombudsman (Victoria) (EWOV) Complaints about electricity, gas & water companies for Victoria. We’re free, independent & fair.

EWOV is an external dispute resolution scheme for energy and water customers in Victoria.

Yesterday we launched our second Reflect Reconciliation Action Plan (RAP).👉 It sets out 13 actions with 44 deliverables ...
12/08/2026

Yesterday we launched our second Reflect Reconciliation Action Plan (RAP).

👉 It sets out 13 actions with 44 deliverables to complete from now to January 2028.

Since our first RAP in 2024, we’ve been working to build stronger relationships with Aboriginal and Torres Strait Islander people and organisations.

👉 We’ve partnered with Aboriginal Community Controlled Organisations for community outreach events across Victoria, such as Djirra.

EWOV is here to help Victorians navigate energy and water issues. By building relationships with First Nations consumers, organisations and communities, we hope to better support fair and reasonable outcomes for all Victorians.

📸 Our Ombudsman Catherine presenting this RAP to EWOV with our staff RAP committee co-chair Erin.

Read our Reflect RAP on our website: www.ewov.com.au/about-us/our-rap

Reconciliation Australia

Are you in or around Shepparton, Wangaratta or Benalla? Bring your bills and your questions to these community events fo...
06/08/2026

Are you in or around Shepparton, Wangaratta or Benalla?

Bring your bills and your questions to these community events for help with any issues or concerns with your:
- Electricity, gas and water
- Phone and internet
- Government services (like fines, housing, wills and more).

No appointment needed – just real help, right here in the community.

📍Shepparton
Monday 10 August 2026
Rumbalara Football Netball Club
12pm– 3pm

Tuesday 11 August 2026
South Shepparton Community Centre
12pm–3pm

📍Wangaratta
Wednesday 12 August 2026
Pangerang Community Hub
12pm–3pm

📍Benalla
Thursday 13 August 2026
Waminda Community House
10am–1pm
*Government services support will not be present at the Benalla event.

Hope to see you there!

Greater Shepparton City Council, Rural City of Wangaratta, Telecommunications Industry Ombudsman, Pangerang Community Hub, South Shepparton Community Centre Inc., Rumbalara Football Netball Club, Victorian Ombudsman, Waminda Community House and Benalla Rural City Council

👉Are your energy or water bills confusing or difficult to manage? Come and have a chat with us at one of our August comm...
02/08/2026

👉Are your energy or water bills confusing or difficult to manage?

Come and have a chat with us at one of our August community outreach events. Just bring your recent bills and we'll help you understand your options.

Find an event near you – we're going to Melton, Braybrook, Dandenong, Reservoir, Hampton Park, Truganina / Williams Landing, Richmond and a roadshow in Shepparton, Wangaratta and Benalla.

👉For details, see our website: www.ewov.com.au/about-us/our-community-outreach

Our team can provide free, independent advice to help you:
• Understand your bills
• Check if you're on the best energy offer
• Access concessions, payment plans and relief grants
• Resolve issues with your electricity, gas or water provider

With: Wyndham City, City of Casey, City of Melton, Duke Street Community House, South East Community Links, Bridge Darebin, Department of Energy, Environment and Climate Action

To reduce household costs and gain greater control over their energy use, we're seeing more Victorians: 🔌 adopt solar, ...
08/07/2026

To reduce household costs and gain greater control over their energy use, we're seeing more Victorians:

🔌 adopt solar, home batteries and electric vehicles

🔥choose to disconnect their gas supply and switch to electric appliances.

How do we know? It's not all smooth sailing. We received an increase in complaints about solar, home batteries and gas disconnections.

See the stats and read the insights in the latest edition of Reflect: https://bit.ly/reflect2606

03/07/2026

⚡If your power or gas is cut off because you missed payments, your energy company can’t make you pay your entire debt to get reconnected.

It's important to speak up. We heard from many customers who said their company was making them pay their debt to get reconnected. They raised a complaint with us and we shared our investigation with the regulator.

When people raise concerns, it can lead to industry-wide change that benefits everyone.

If you need help resolving with a complaint with your electricity, gas or water provider, contact us:

1800 500 509

www.ewov.com.au

Essential Services Commission

This July, we’ll attend the following community events where people can bring any questions or concerns to us about thei...
29/06/2026

This July, we’ll attend the following community events where people can bring any questions or concerns to us about their electricity, gas or water.

It's a chance for Victorians to have face-to-face help close to home.

📅 1 July, Braybrook – 1pm to 3pm at Duke Street Community House in Central West Plaza – bring your bills, book via Duke St

📅 7 July, Melton –1pm to 4pm at Melton Library and Learning Hub, 31 McKenzie St – bring your bills, book online

📅 16 July, Dandenong – 10am to 2pm at South East Community Links (SECL), 186 Foster Street, East Dandenong – bring your bills

📅 21 July, Mitcham – 10am to 2pm at Mitcham Community House, 19 Brunswick Rd – bring your bills

📅 31 July, Flemington – 9.30am to 12.30pm at Djerring Flemington Hub on Mount Alexander Road – Debney Tax and Financials Community Information Session

Keep an eye out for events we’ll attend near you, see our website: www.ewov.com.au/about-us/our-community-outreach

City of Melton, Moonee Valley City Council

Were you affected by the bushfires around Stathbogie Shire? Find out what ombudsman services can help you get back on tr...
09/06/2026

Were you affected by the bushfires around Stathbogie Shire? Find out what ombudsman services can help you get back on track.

We’re visiting Euroa, Seymour and Wangaratta this month for your energy and water concerns, joined by:
☎️Telecommunications Industry Ombudsman (phone and internet issues)
⚖️Victorian Ombudsman (government issues).

If you or someone you know is dealing with issues like damaged meters, disconnection or reconnection concerns, billing disputes or confusion about retailer and distributor responsibilities – please come along to one of our free events.

📍9 June, Wangaratta – 1pm to 4pm at Pangerang Community Hub (38 Ovens Street)
📍10 June, Euroa – 10am to 3pm at Euroa Third Age Club (Kirkland Ave)
📍11 June, Seymour – 9am to 12pm at Our Place Seymour (Seymour College, Stewart Street)

Together, we’ll provide a single, local place where households and small businesses can access to information and support.

We’re heading out to directly talk to communities about their energy and water. Bring your bills to the following free e...
02/06/2026

We’re heading out to directly talk to communities about their energy and water.

Bring your bills to the following free events across Victoria:
📍3 June, Braybrook – 1pm to 3pm at Duke Street Community House in Central West Plaza – book via Duke Street on (03) 9311 9973
📍9 June, Wangaratta – 1pm to 4pm at Pangerang Community Hub, 38 Ovens Street
📍10 June, Euroa – 10am to 3pm at Euroa Third Age Club on Kirkland Avenue
📍11 June, Seymour – 9am to 12pm at Our Place Seymour in Seymour College on Stewart Street
📍23 June, Tarneit – 10am to 2pm at Dianella Community Centre Wyndham City

Find out more about our community outreach on our website: www.ewov.com.au/about-us/our-community-outreach

Melton, Braybrook, Bendigo and Castlemaine – bring your recent electricity, gas and water bills to these free community ...
28/04/2026

Melton, Braybrook, Bendigo and Castlemaine – bring your recent electricity, gas and water bills to these free community events!

Friendly team members from the Energy and Water Ombudsman Victoria will talk you through:
💡Understanding your bills and checking if you’re on the best offer.
💧Accessing energy and water concessions, payment plans and relief grants.
🔥Getting help with complaints about electricity, gas and water companies.

Chat to us in person this month:
📅 5 May, Melton – 1pm to 4pm at Melton Library and Learning Hub – book via City of Melton council.
📅 6 May, Braybrook – 1pm to 3pm at Central West Plaza, by Duke Street Community House.
📅 20 May, Bendigo – 10am to 3pm at Bendigo Family & Financial Services Inc.
📅 21 May, Castlemaine – 9.30am to 12.30pm at the Mount Alexander Shire Council building in the Ray Bradford Room, 33 Forest St.

Address

Level 8, 360 Elizabeth Street (Melbourne Central Tower)
Melbourne, VIC
3000

Opening Hours

Monday 8:30am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

1800 500 509

Website

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