Pharmacists' Support Service - PSS

Pharmacists' Support Service - PSS We are here to support Australian pharmacists, pharmacy interns and students by providing a team of volunteer pharmacists trained in peer support. Yes.

When can you ring PSS? PSS is available 365 days of the year from 8.00am to 11.00pm. If the phone is not answered within 10 rings leave your number and your call will be returned as soon as possible. For urgent assistance when we are not available call Lifeline on 13 11 14. What kind of issues can PSS help me with? Work-related stress, trauma from a hold-up, professional and personal concerns. In

addition to being a listening ear, the volunteers provide information, support and signpost to appropriate services for further assistance. Are the volunteer pharmacists taking my call trained? All pharmacists and retired pharmacists involved as volunteers in PSS receive extensive training in peer support and telephone counselling. Is my call confidential? The service is discreet and anonymous. You are not required to disclose your identity. Your call will be treated confidentially unless you or someone else is at risk of harm. I know a pharmacist who could use the services. Can I ring you? Yes, we do accept calls from colleagues, friends and family. However, we are subject to privacy legislation. We also welcome any information that may help us improve our outreach work. I would like to become a volunteer

The Pharmacists’ Support Service welcomes new volunteers. You will undergo extensive training and course work before you take any calls. The prerequisites are experience as a pharmacist and empathy for your colleagues. Donations

The Pharmacists’ Support Service is a charity and has been granted deductible gift recipient status (DGR) and taxation concessions by the ATO. We welcome donations from the broader pharmacy profession. The easiest way to donate is via the PSS website www.supportforpharmacists.org.au by clicking on Donate Now button and you will be taken to the PSS Give Now portal. Donations can also be made by direct deposit into the PSS bank account BSB: 083170 (NAB) and account number: 145988064 (just email us your details).

Do you know of a supervisor who has made a real difference to the internship experience?Or an Early Career Pharmacy Educ...
22/08/2026

Do you know of a supervisor who has made a real difference to the internship experience?
Or an Early Career Pharmacy Educator who has made a significant impact through teaching, mentorship, or curriculum development.
They could be eligible for an APC Dr Erica Sainsbury award.
These awards recognise and reward extraordinary leaders in shaping the future workforce. Learn more from the Australian Pharmacy Council here: https://www.pharmacycouncil.org.au/Erica-Sainsbury-Awards/

Nominations close 31 August 2026 💙

22/08/2026

🌱 Small actions can have a big impact.

Whether it's supporting colleagues through challenging times, leading culture change, or championing wellbeing initiatives, the John Coppock Pharmacist Wellbeing Award celebrates those making a positive difference across the profession.

🔗 Find out more and nominate now: https://zurl.co/rTOxi

Pharmacists' Support Service - PSS

20/08/2026

✨ Nominations are now open for the John Coppock Pharmacist Wellbeing Award! ✨

🏆 Celebrate those who go above and beyond to support the wellbeing of the pharmacy profession. Whether it’s an inspiring individual or a dedicated team, we want to hear your stories. Apply now for the opportunity to honour those who have made a real difference! Visit the link on our website here for more information: https://supportforpharmacists.org.au/john-coppock-pharmacist-wellbeing-award/

🏆 Award kindly sponsored by PDL 🧡💙

The record number of calls PSS received in the past year highlights just how vital our service is for the pharmacy profe...
15/08/2026

The record number of calls PSS received in the past year highlights just how vital our service is for the pharmacy profession, especially during difficult times. We are proud to be a safe place for pharmacists, interns and students, helping individuals navigate workplace challenges every single day 💙

PSS is available every day of the year for confidential support on 1300 244 910 between 8am and 11pm AEST/AEDT.

Conflict within the pharmacy, between staff and management, and perceived bullying are the most common reasons for calls, says organisation Calls to the Pharmacists’ Support Service (PSS) reached their highest ...

Listen to the latest Be Risk Ready podcast episode from PDL with host Amy Minion and guests Kay Dunkley from PSS and Reb...
14/08/2026

Listen to the latest Be Risk Ready podcast episode from PDL with host Amy Minion and guests Kay Dunkley from PSS and Rebecca Kouimanis from TELUS Health for valuable insights on managing conflict!

Learn more and start listening today by following the link below 💙

We discuss real-world risks pharmacists face in everyday practice and explore practical strategies to manage and prevent them. This series is about supporting pharmacists to feel more confident, practice more safely and deliver the best care possible.

Thank you to the OPSA - Orange Pharmacy Students Association students for having us along to their Pharmacy Industry eve...
11/08/2026

Thank you to the OPSA - Orange Pharmacy Students Association students for having us along to their Pharmacy Industry evening! It was wonderful to have the opportunity to share about the work of PSS 💙

Flip the Script is a free wellbeing retreat for health professionals which will be held on the Gold Coast on Saturday 10...
09/08/2026

Flip the Script is a free wellbeing retreat for health professionals which will be held on the Gold Coast on Saturday 10th October 2026 which is World Mental Health Day. Scan the QR code or visit the link below to secure your place in this special and fully funded event 💙

We were thrilled to be at the WA Pharmacy Forum this week! It was a wonderful opportunity to meet so many delegates and ...
07/08/2026

We were thrilled to be at the WA Pharmacy Forum this week! It was a wonderful opportunity to meet so many delegates and chat about their ‘happy places’! Thank you The Pharmacy Guild of Australia- WA Branch for an amazing few days 💙

06/08/2026

🏆 Nominations are now open for the John Coppock Pharmacist Wellbeing Award 2026.

Do you know an individual or pharmacy team making a genuine difference to the wellbeing of those working in pharmacy? Nominate them today.

💙 Sponsored by PDL, the Award includes $2,500 to support ongoing wellbeing initiatives.

🔗 https://zurl.co/nQxIm

Pharmacists' Support Service - PSS

Nominations for the 2026 John Coppock Pharmacist Wellbeing Award are now OPEN! Nominate a team or individual who has con...
03/08/2026

Nominations for the 2026 John Coppock Pharmacist Wellbeing Award are now OPEN! Nominate a team or individual who has contributed significantly to the wellbeing of the pharmacy profession.
Nomination details below! Nominations close on September 10th.
Award kindly sponsored by PDL💙 🧡

Address

381 Royal Parade, Parkville
Melbourne, VIC
3052

Opening Hours

Monday 8am - 11pm
Tuesday 8am - 11pm
Wednesday 8am - 11pm
Thursday 8am - 11pm
Friday 8am - 11pm
Saturday 8am - 11pm
Sunday 8am - 11pm

Telephone

+611300244910

Website

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