When can you ring PSS? PSS is available 365 days of the year from 8.00am to 11.00pm. If the phone is not answered within 10 rings leave your number and your call will be returned as soon as possible. For urgent assistance when we are not available call Lifeline on 13 11 14. What kind of issues can PSS help me with? Work-related stress, trauma from a hold-up, professional and personal concerns. In
addition to being a listening ear, the volunteers provide information, support and signpost to appropriate services for further assistance. Are the volunteer pharmacists taking my call trained? All pharmacists and retired pharmacists involved as volunteers in PSS receive extensive training in peer support and telephone counselling. Is my call confidential? The service is discreet and anonymous. You are not required to disclose your identity. Your call will be treated confidentially unless you or someone else is at risk of harm. I know a pharmacist who could use the services. Can I ring you? Yes, we do accept calls from colleagues, friends and family. However, we are subject to privacy legislation. We also welcome any information that may help us improve our outreach work. I would like to become a volunteer
The Pharmacists’ Support Service welcomes new volunteers. You will undergo extensive training and course work before you take any calls. The prerequisites are experience as a pharmacist and empathy for your colleagues. Donations
The Pharmacists’ Support Service is a charity and has been granted deductible gift recipient status (DGR) and taxation concessions by the ATO. We welcome donations from the broader pharmacy profession. The easiest way to donate is via the PSS website www.supportforpharmacists.org.au by clicking on Donate Now button and you will be taken to the PSS Give Now portal. Donations can also be made by direct deposit into the PSS bank account BSB: 083170 (NAB) and account number: 145988064 (just email us your details).
