Koorihelp Consumer Action

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Koorihelp Consumer Action offers free legal and financial advice services and support to Aboriginal and Torres Strait Islander people living in Victoria to help with everyday issues.

01/10/2026

ENERGY NEWS: IMPORTANT

- The minimum amount of debt that you can be disconnected over has increased from $300 to $1000
- If you are receiving hardship support or have been in debt for over 3 months and owe over $1000, your energy provider must move you to their cheapest offer
- Energy providers must make it easier for everyone to shift to their best offer by providing clear information on how to do this
- Energy providers must offer payment methods other than direct debits for every available plan

For more information on these, and other recently introduced energy rules, please visit:
Victorian Aboriginal Legal Service - VALS Financial Counselling Australia National Debt Helpline

How the Stage 1 Energy Reforms will affect your Victorian Electricity and Gas bills What are the current energy protections for Victorians? Under the Energy Retail Code of Practice (ERCoP) in Victoria, if you’re struggling to pay your energy bills, the Payment Difficulty Framework (PDF) gives you ...

Consumer Action Law Centre assistant director, Eleanor Doran, said she was “deeply concerned” about the increase in comp...
27/09/2026

Consumer Action Law Centre assistant director, Eleanor Doran, said she was “deeply concerned” about the increase in complaints about disconnections and warned that retailers had an obligation to help customers struggling to pay.
“We say disconnecting people from energy in a cost-of-living crisis is not fair, and must be an absolute last resort for retailers,” she told The Age.
“Retailers have obligations to work with customers if they are experiencing energy debt.”

As the cost of living continues to bite, more families are reporting that energy, water and gas services are failing to offer support or solutions.

COST OF LIVING CRISIS: As everyday costs from petrol to groceries continue to climb, cash-strapped Victorians are seekin...
24/09/2026

COST OF LIVING CRISIS: As everyday costs from petrol to groceries continue to climb, cash-strapped Victorians are seeking new and creative ways to make their money go further.
A record 41,208 calls were made by Victorians to the National Debt Helpline last financial year — a 10-year high — with mortgage stress reported as their top concern.
Claire Tacon, from the National Debt Helpline, said many callers had not sought help before.
“Often people have never been in this situation before and they’ve done everything they can to keep on top of their mortgages,” she said.
“They’re employed full-time … but they’ve maxed out their credit cards, they’re using Buy Now Pay Later, they’re struggling to afford everything and they call us really worried.”

As everyday costs from petrol to groceries continue to climb, cash-strapped Victorians are seeking new and creative ways to make their money go further.

23/09/2026

This is a unique opportunity to lead a highly regarded service while influencing broader organisational strategy, advocacy and systemic reform. You will oversee service delivery, professional practice, workforce capability, quality assurance and strategic partnerships, ensuring frontline consumer experiences help shape policy, campaigns and marketplace reform.

Working collaboratively across the organisation and with stakeholders across government, regulators, industry and the financial counselling and community sectors, you will help strengthen Consumer Action’s impact and contribute to a fairer marketplace for all Victorians and Australians.

Applications close: 11:59 PM AEST, 28th Sep 2026

Permanent, Full-Time Position (Part-time considered) SALARY RANGE: $141,426.37 - $153,806.50, depending on skills and experience, plus 14% superannuation. Applications close: 11:59 PM AEST, 28th Sep 2026 ABOUT THE OPPORTUNITY Join Consumer Action Law Centre as our Director, Financial Counselling Pra...

DODGY: When is doing product research on a 'comparison' website just a front for selling YOU as the product? Consumer Ac...
23/09/2026

DODGY: When is doing product research on a 'comparison' website just a front for selling YOU as the product? Consumer Action Steph Tonkin explains on ABC Alice Springs, why you should be very wary of inadvertently selling your data to the highest bidder.

Listen to Steph Tonkin on ABCAliceSprings talking about dodgy comparison websites by ConsumerAction on

18/09/2026

We are seeking a highly skilled Senior Solicitor to join the Domestic Building Legal Service (DBLS) at Consumer Action Law Centre. Working under the direction of the Assistant Director, DBLS, you will provide expert legal advice, representation and strategic casework for Victorian homeowners experiencing domestic building disputes. This is a unique opportunity to combine complex litigation and dispute resolution work with policy, advocacy and systemic reform initiatives in partnership with Justice Connect, helping to create a fairer building system for Victorian consumers.
Applications close: 6:00 PM AEDT, 4th Oct 2026

Consumer Action Law Centre Job description ABOUT THE OPPORTUNITY We are seeking a highly skilled Senior Solicitor to join the Domestic Building Legal Service (DBLS) at Consumer Action Law Centre. Working under the direction of the Assistant Director, DBLS, you will provide expert legal advice, repre...

PODCAST: In the murky world of online scams and 'ghost' stores, how do you know when you are reading the truth or being ...
18/09/2026

PODCAST: In the murky world of online scams and 'ghost' stores, how do you know when you are reading the truth or being lied to? Fact is, its almost impossible to tell, that's why, without effective laws and safeguards to protect us online, we have to always be on our guard. Consumer Action's Meg Dalling in conversation with ABC Central Victoria's Alice Walker.

Listen to Meg Dalling on ABCSouthWestVictoria talking about 'ghost stores' and scams by ConsumerAction on

VIDEO: "The worst type of illegal and deceptive conduct..." Diane was being bullied by Suncorp's debt collector ARMA gro...
17/09/2026

VIDEO: "The worst type of illegal and deceptive conduct..." Diane was being bullied by Suncorp's debt collector ARMA group, until her son stepped in to help her and fight back.

"I am really worried about the future of (this) industry...the lack of consumer-centred design, and the lack of safeguards to ensure consumers aren't harmed," says Consumer Action's CEO Stephanie Tonkin.

Follow the latest headlines from ABC News, Australia's most trusted media source, with live events, audio and on-demand video from the national broadcaster.

ACCESSIBILITY: Shae and her family have gone to great lengths to make sure everything in their house is accessible, with...
16/09/2026

ACCESSIBILITY: Shae and her family have gone to great lengths to make sure everything in their house is accessible, with added buttons or dots on appliances to allow her to navigate the controls by touch.
Many of her home appliances, such as her dishwasher and washing machine, are older models built with tactile buttons and dials. Shae is worried that, when the time comes to replace some of these appliances, there are very few new devices that are not, in some way, configured with a touch screen.

Touch-screens and non-accessible apps on new appliances are creating everyday barriers for Australians with low vision.

PODCAST: Public Self Storage Scoresby and the desperation hundreds of people are feeling about the potential loss of the...
16/09/2026

PODCAST: Public Self Storage Scoresby and the desperation hundreds of people are feeling about the potential loss of their precious personal items. Steph Tonkin, CEO of Consumer Action, explains to Mick Molloy and crew, how this event has unfolded and what might happen next.

Listen to Steph PSSSTripleMMelbourne_2026-09-15T21_08_09+00_00-2026-09-15T21_13_41+00_00 by ConsumerAction on

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Melbourne, VIC
3000

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+611800574457

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