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Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

Public Transport Ombudsman

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Melbourne, VIC
Public Transport Ombudsman

Can't get your public transport problem fixed? We help people who’ve been unable to solve a problem directly with a public transport operator.

We provide a free, fair and independent complaint handling service to the Victorian community. The PTO was established in 2004, as an independent, not-for-profit dispute resolution body, providing a free, fair, informal and accessible service for the resolution of complaints about Victorian public transport operators, who are members of the PTO Scheme. We're independent from the transport operator

s and government. Equally, we do not act as a consumer advocate. The majority of Victorian public transport operators must participate in the PTO Scheme and are called 'members' in our Charter. We can only handle complaints about operators who are members.

19/12/2024

The PTO’s Annual Report 2024 showcases our work and details the issues people reported to us during the 2023-4 period. This year:

* 3,093 Victorians contacted the PTO for assistance
* The top five public transport issues Victorians most frequently raised with the PTO related to (in order of frequency): staff, service delivery, myki ticketing, land and infrastructure, and vehicles (trams, trains and/or buses)
* We handled 450 complaints as conciliations or investigations and referred 1,656 complaints back to PTO members in the first instance
* We handled 186 cases about public transport fines.

To read more, or download the Report in full: https://bit.ly/3urV8bI

Address

PO Box 538 Collins Street West
Melbourne, VIC
8007

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

1800 466 865

Website

http://www.ptovic.com.au/

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