Public Transport Ombudsman

19/12/2024

The PTO’s Annual Report 2024 showcases our work and details the issues people reported to us during the 2023-4 period. This year:

* 3,093 Victorians contacted the PTO for assistance
* The top five public transport issues Victorians most frequently raised with the PTO related to (in order of frequency): staff, service delivery, myki ticketing, land and infrastructure, and vehicles (trams, trains and/or buses)
* We handled 450 complaints as conciliations or investigations and referred 1,656 complaints back to PTO members in the first instance
* We handled 186 cases about public transport fines.

To read more, or download the Report in full: https://bit.ly/3urV8bI

29/07/2024

An invitation to provide feedback to the PTO’s Independent Scheme Review 2024 is now open to members of the public and organisations with an interest in Victorian public transport services. The PTO Scheme is reviewed by an independent third party every five years. For information on the Review’s primary areas of inquiry, and how to submit feedback, head to our website: bit.ly/4fnMFN2.
Submissions close Friday 23rd August 2024.

19/04/2024

On this day in 2004 we received our first complaint from a Victorian public transport user. Since then, the Public Transport Ombudsman has helped over 51,000 people, handled over 31,000 complaints, and investigated or conciliated almost 7,000 cases.
We’re very proud to be marking 20 years of independent, fair and free dispute resolution services in 2004.

23/02/2024

Great to be part of the inaugural Geelong Disability Expo at Geelong Arena today, spreading the word about our service with other 115+ exhibitors. We'll be there again tomorrow, Saturday 24th, from 9-3pm. Entry is FREE and the Arena is next door to Geelong North station.

05/02/2024

We’re at the VALID Having a Say conference today and tomorrow in Geelong. Find us next to the Travellers Aid Australia stall at the Deakin Uni, waterfront campus.

24/01/2024

V/Line trains won't run before 8am tomorrow, Thursday 25 January, due to industrial action. Delays are expected throughout the day, plan ahead using the PTV app or V/Line website.
Very limited bus replacements will run on each line before 8am, see below for details.

A reminder that due to industrial action, there will be major disruptions across the V/Line train network on Thursday 25 January.

Passengers are advised to avoid travelling in the morning if possible as a very limited coach replacement service will run with significant delays expected.

Trains will progressively return from approximately 8am but delays and cancellations may continue across the entire day so check before you travel.

Freight trains will continue to operate during the planned industrial action so always obey warning signs at level crossings.

For more information and to download the temporary timetables: https://go.vline.com.au/3O8beS9

16/01/2024

We’re seeking a new Deputy Ombudsman to lead our day-to-day operations and play a key role in our leadership team. For more about the role & recruitment process: https://bit.ly/3HiCJ7o Applications close 4 February.

21/12/2023

Wishing you a happy and safe holiday season! Our office will be closed for the Christmas break from 2pm today, Friday 22 December until 9am Tuesday 2 January. If you need too, you can still make a complaint via our website during this time: bit.ly/3tBXurv