10/06/2026
Update: Poor service by QML. People were waiting outside the QML Mapleton rooms today from 6:45am, in the not warm weather, to secure a place in the queue. Some had starved overnight, all had somewhere else to be.
The website said it was open.
There were no contact details on the door.
The QML Mapleton number was rung, the messagebank was full.
The main office was rung.
The staff member informed those waiting that it was open. They were informed that it was not.
The staff member then checked and informed those waiting that the Mapleton staff member was away due to illness. They suggested people go to Nambour. That was clearly not an option for some or all of those who remained waiting.
Several of those waiting had been caught out before by the inaccurate information on the QML site.
A better system of communication is called for. When QML staff phone in an absence it should be reflected immediately on the website. An electronic sign on the door or simply a call to a friendly neighbour to put a sign on the door. Thank you La Botiga for your help today to ensure a sign did go up.
A rough search from the WWW: QML does not disclose its revenue. QML is part of Healius with an estimated annual revenue of between $300-450 million.
“The QML collection point in Mapleton is closed today. The closure was not advertised, our member alerted us ringing QML and posting a note on the door. ”