11/08/2026
Last Wednesday, Inclusive Solutions Australia partnered with Plan Partners to host the Logan NDIS Roundtable, and it was an exceptional turnout.
This wasn’t designed to be a traditional networking event.
The purpose was to bring together people working across different parts of the NDIS — providers, Support Coordinators, Plan Managers, auditors, consultants, quality and safeguarding professionals, advocates and sector leaders — and create a space where we could speak openly about what we are seeing across the sector.
And that is exactly what happened.
The discussion was frank, practical and incredibly valuable.
We spoke about the impact of ongoing reform, inconsistent interpretation of participant plans, communication with the NDIA, provider financial risk, the pressures sitting with Support Coordinators and Plan Managers, self-management, complex support environments, ethical service delivery, participant choice and control, sector sustainability and continuous improvement.
What I valued most was that nobody entered the room pretending to have all the answers.
The NDIS is too complex, and the environment is changing too quickly, for any one organisation to assume it has everything worked out.
That is precisely why these conversations are important.
They allow us to compare what we are seeing, test our thinking, learn from the experience of others and identify where we need to strengthen our own governance, systems, processes and service delivery.
One of the strongest themes for me was the relationship between sector sustainability and participant outcomes.
They cannot be treated as opposing priorities.
A sustainable provider needs strong governance, sound financial management, competent people, effective quality assurance and clear operational systems. Those foundations are what enable organisations to consistently provide safe, reliable and genuinely individualised support.
At the same time, none of the complexity surrounding the Scheme can allow us to lose sight of the participant.
Choice and control, dignity, quality, safeguarding and individualised service delivery must remain at the centre of our decision-making.
The discussion around continuous improvement was also particularly important to me.
One thing I have learnt over the years is that the moment an organisation starts believing it has everything right is usually the moment it starts falling behind.
Continuous improvement is not something we maintain for an audit. It is a leadership discipline.
It means continually reviewing what we do, listening to participants and our workforce, identifying where our systems can be strengthened, learning from what has not worked and being prepared to change even when something is already working well.
Good organisations build systems.
Great organisations keep challenging them.
What I appreciated most about the roundtable was the absence of competition.
People shared openly. They challenged assumptions. They talked about what was working, what wasn’t and where greater clarity is needed across the sector.
That kind of collaboration makes all of us better.
A genuine thank you to Plan Partners, our presenters and every person who contributed so generously to the discussion. The knowledge in the room was impressive, but the willingness to share it was what made the day so valuable.
We will be holding our next Logan NDIS Roundtable in November, and I would strongly encourage providers, Support Coordinators, Plan Managers, consultants, auditors and other sector professionals who want to contribute, learn and continue strengthening their practice to join us.
Expressions of interest can be sent to Amanda Wood at [email protected].
The sector is changing rapidly.
I believe our strongest response is not to become more insular, but to become more informed, more connected and continually better at what we do.
