05/10/2026
Well. We think this reflection from one of our staff members speaks for itself.
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The Door She Came Back Through
A reflection
Yesterday, a woman walked back into our office. Over six years, she has come to us many times: for court support, for safety planning, sometimes because she didn't know where else to go. There were long stretches when we didn't hear from her, and then she would return.
This time, she hadn't come about a court matter. She came because she wasn't okay and was worried about her own safety. When we asked what had brought her to us, she said we were the only place that had never judged her and had supported her no matter what.
We sat with her, made sure she was safe, and connected her with the mental health support she needed. But her words stayed with us long after she left.
"She came back because of a hundred small moments where she was met with respect instead of judgement."
In our work, we rarely see the whole picture. We meet women at some of the most frightening points in their lives, often for just a few hours around a court date, and most of the time we never learn what happens next. It's easy to measure our work in what fits in a report: orders made, referrals completed, matters finalised.
But the path out of domestic and family violence is rarely straight. Women leave and return, withdraw and re-engage. What this woman reminded us of is that some of our most important work never appears in a report. It's in not sighing when someone calls for the fifth time. It's in treating every return as a return, not a failure. It's in being steady in a life where very little else is.
She didn't come back because of one big intervention. She came back because, over six years, she learned that our door would always open. On a day when she wasn't sure she could keep herself safe, she knew exactly where to go.
The client made a point to say, ‘If you weren’t here, I wouldn’t be here’
This goes beyond the DV space and into the social work/humanity of the work that we do
To every worker who has wondered whether the small things matter: they do.