Great Customer Experience Program - Hospitality Tasmania

Great Customer Experience Program - Hospitality Tasmania A program to support hospitality & tourism businesses and staff to develop great brand awareness

🍦 Ever tried to beat a bus to the ice cream queue… and lost? 😅A visit to Van Diemens Land Creamery and WOW… just look at...
15/04/2026

🍦 Ever tried to beat a bus to the ice cream queue… and lost? 😅

A visit to Van Diemens Land Creamery and WOW… just look at that line! Safe to say Gena should’ve snuck in before the bus rolled up 🚍🍨 — but instead, it was straight down to business.

Catching up with café manager Cecilia, the conversation quickly turned to all things GCE, with a strong focus on staff training and the support available. And let’s just say… she was asking all the right questions 🙌

Because at the end of the day, your team is your brand.
Investing in your people means they can confidently deliver the experience, tell your story, and represent your business exactly how you want it heard.

Great chat, great energy… now just need to time that ice cream run better next time! 😉

Hospitality Tasmania
Great Customer Experience Program - Hospitality Tasmania

14/04/2026

🚨 If you’re not staying ahead in this industry… you’re already falling behind.

And it’s no different for our team at Great Customer Experience Program. Staying up to date means when we’re out supporting venues, the advice, insights and conversations we bring are relevant, current and valuable.

Gena recently attended the Tourism Tasmania Industry Update in Burnie, diving into the latest marketing campaigns, global tourism trends, who’s travelling to Tassie right now, and how locals are exploring their own backyard.

One of the big takeaways? The growing impact of AI and how it’s shaping the future of tourism and hospitality — something we all need to be paying attention to.

Finished off with some great networking, connecting with industry peers and sharing ideas on how we continue to grow and evolve together.

Because when we invest in learning, we invest in better experiences for our visitors. 🌏✨

Hospitality Tasmania
Discover Tasmania

🔥 Your customer experience is only as strong as the team delivering it. 🔥 Want better service? Better reviews? More ret...
13/04/2026

🔥 Your customer experience is only as strong as the team delivering it. 🔥

Want better service? Better reviews? More returning customers?
It starts with investing in your people.

At Hospitality Tasmania, that’s exactly what we’re doing through our Great Customer Experience Program - building confidence, skills and real-world capability in the next generation of hospitality stars.

Last Thursday night at the Sheffield Hotel Tasmania, we saw this in action. Gena spent time with the team (some juniors & still at school) but the potential in that room was undeniable. Their energy, willingness to learn and commitment to delivering great service was something special. 💙

Because when you back your team, they show up for your customers. 🙌

The venues that invest in their people are the ones creating standout experiences and it shows. ✅⭐️

🚀 Ready to elevate your team and your customer experience? Let’s talk.

Gena had the pleasure of visiting TJ and Bree at the stunning Lanigan’s - what an incredible venue! 🦪🍇🍽️There’s so much...
08/04/2026

Gena had the pleasure of visiting TJ and Bree at the stunning Lanigan’s - what an incredible venue! 🦪🍇🍽️

There’s so much happening, from the restaurant and events to the winery, and even plans for a cheese factory 🧀🍷

What really stands out is their focus on what matters most - great food, great service, and a team that delivers both seamlessly. Exciting times ahead for this amazing space!

GCE team out on tour at Turner Stillhouse 🙌💙Nothing better than getting out on the ground, building product knowledge, d...
30/03/2026

GCE team out on tour at Turner Stillhouse 🙌💙

Nothing better than getting out on the ground, building product knowledge, delivering great service and genuinely engaging with customers. It’s these moments that strengthen connections, tell the story behind the product, and create memorable experiences.

Well done team 👏🩷

Great to visit Devils@Cradle yesterday to complete a Business Health Check with Danielle & Renee.We had a really valuabl...
26/03/2026

Great to visit Devils@Cradle yesterday to complete a Business Health Check with Danielle & Renee.

We had a really valuable discussion around the venue’s purpose and the incredible work they’re doing, creating a facility that supports conservation and education of Tasmania’s iconic devils and quolls.

Gena also shared insights into a range of government programs and business support available to help strengthen their operations and support their team — all with the goal of ensuring every guest walks away with a truly memorable experience.

Keep up the fantastic work, it’s such an important space for both wildlife and visitors alike 👏

26/03/2026

GCE Travels on Wednesday and it was time to take a stroll through the Cradle Mountain Wilderness Gallery… and wow, we’d forgotten just how big it is! So many rooms to explore, each with something different to take in.

The Aurora room is still Gena’s favourite ✨

Brogan has done a fantastic job with the gift and souvenir shop, plenty of great finds in there, definitely something for everyone!

🍻 Great Customer Experience Program — Bringing Industry TogetherDaz was proud to attend the Licensees of Launceston quar...
22/02/2026

🍻 Great Customer Experience Program — Bringing Industry Together

Daz was proud to attend the Licensees of Launceston quarterly catch-up alongside Allan, Michael and Ralph — with an incredible turnout of 25 local licensees in the room 👏

The group shared valuable insights on major pre- and post-event periods, including what worked well during Foo Fighters, PITP and Festivale, and where we can continue to improve for future events. Open conversations like these strengthen both businesses and the broader community.

A big thank you to our guest speakers Charlotte Wright (Launceston Central) and Tracey Mallet (Visit Northern Tasmania) for their contributions and industry perspective.

It was a relaxed, informal gathering enjoyed by all, and we’re already looking forward to reconnecting after Easter 🐣

📩 Interested in joining future catch-ups or learning more? Please contact Daz via messaging our page🍺🍺

Hospitality Tasmania

Great Customer Experience Program - Hospitality Tasmania

18/02/2026

Angie and Dave were back on the road for the Great Customer Experience Program, this time calling into The Old Cygnet Bank for a Business Health Check and to book a Venue Awareness session for the staff.

Manager Cas is loving the fresh vibe new owner Lucas Song has brought to this iconic local gem. The community proudly calls it their own — but they’re kind enough to share it with visitors too… it’s simply too good to keep secret.

And if you wander through the orchard, you can even pick yourself an apple… that is, if Dave hasn’t already beaten you to them all 🍎😄


Hospitality Tasmania

18/02/2026

🚗💨 Busy day on the road for Great Customer Experience Program - North West … and what a day it was!

Started strong through the Cradle region visiting:
☕ Cradle Gateway Chalets & Café
🏔️ Cradle Mountain Hotel
🌲 Cradle Mountain Lodge
🦘 Devils at Cradle
🏕️ Cradle Mountain Wilderness Village
🚐 Discovery Parks & Resorts campground
🧩 Tasmazia & The Village of Lower Crackpot

Wrapped up in the Kentish area with a stop at the Sheffield Hotel Tasmania brand-new Cellarbrations Sheffield Bottleshop 🍻 before heading back down to Spreyton Cider Co 🍎 and across to the Forth Pub Tas.

Zoom zoom… BIG kilometres, great chats, amazing businesses, and plenty of laughs along the way.
Days like this remind us how lucky we are to work with such passionate operators 💛

Hospitality Tasmania

🚙 Neets’ next stop was the iconic Dunalley Hotel Tasmania to catch up with Todd and Danny — and sample their legendary S...
14/02/2026

🚙 Neets’ next stop was the iconic Dunalley Hotel Tasmania to catch up with Todd and Danny — and sample their legendary Shambles Brewery beer 🍺.

Great hosts, great laughs, and most importantly… great customer experiences all round! 🙌

This is what Tassie hospitality is all about — good people, good stories, and a cold one done right.

Hospitality Tasmania
Great Customer Experience Program - Hospitality Tasmania
Destination Southern Tasmania

Address

25/93 Salamanca Place
Hobart, TAS
7004

Telephone

+61362207300

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