Great Customer Experience Program - Hospitality Tasmania

11/08/2026

📍ST HELENS & SURROUNDS
Hospitality Tasmania & East Coast Tasmania Tourism invite you to join the Great Customer Experience Program Great Community Session in St Helens.

As St Helens prepares for the Summer visitation, local businesses and community members are invited to a special session designed to strengthen service delivery and build the regional brand.

Delivered by Hospitality Tasmania in partnership with East Coast Tasmania Tourism, this practical workshop supports St Helens business owners & operators in creating outstanding visitor experiences that reflect and reinforce the East Coast tourism brand.

The session includes
* Practical training in customer experience
* Tips for enhancing your offering ahead of the Summer season
* Collaboration and cross-promotion opportunities
* Networking with other East Coast operators
Whether you are in tourism, hospitality, retail, or any community-facing role, this event offers tools and insights to amplify your impact and help create a memorable East Coast experience for visitors and locals alike.

Complimentary light refreshments and canapés will be offered.

Please contact [email protected] regarding any accessibility requirements.

📍Easy Tiger St Helens Restaurant & BarSt Helens, TAS

📆 Tuesday, August 25
⏰ 4 PM - 6 PM

🎟️ Great Community Experience - St Helens

Hospitality Tasmania & East Coast Tasmania Tourism invite you to join the Great Community Experience program in St Helens

07/08/2026

📍 Venue Awareness Session – Tullah Lakeside Lodge

What a fantastic morning spent with the team at Tullah Lakeside Lodge delivering a Great Customer Experience (GCE) Venue Awareness Session.

From the moment Gena arrived, it was clear this is a team that genuinely cares. The staff were highly engaged, passionate about their roles, and showed great respect for their management team, something that was clearly reciprocated. Creating a positive workplace culture like this is the foundation of delivering exceptional customer experiences.

With the stunning lake as their backdrop, hot coffee in hand, and a kitchen team proudly sharing stories about the meals they prepare, it was easy to see why visitors enjoy spending time here.

Together they explored ways to elevate the guest experience even further, discussing customer engagement, reducing waste, and identifying those small touches that leave a lasting impression.

A big thank you to the entire team for their enthusiasm, openness, and willingness to learn. It was a pleasure working with them all, and we look forward to seeing their continued success.


Hospitality Tasmania

06/08/2026

https://www.facebook.com/share/p/19CYbiBZfA/?mibextid=wwXIfr

Exciting news for the West Coast .

We have secured training through Hospitality Tasmania's Great Community Experience program.

Designed to strengthen service delivery and enhance your brand, this practical workshop will equip you with the skills and confidence to create exceptional customer and visitor experiences.

To reserve your place, contact:

Tracie: 0491 205 400 or [email protected]
Yolande: 0459 626 672 or [email protected]

This is a fantastic opportunity for West Coast businesses and organisations to prepare for the upcoming busy season. Don't miss out!

03/07/2026

Just in the nick of time before they closed! 😅☕️ Gena called into Sweetbrew Coffee House Campbell Town to fuel up with a coffee and a bite before hitting the road again.

No matter where our travels take us, it’s always a pleasure supporting local hospitality businesses and meeting the passionate people behind them.

Thanks for the warm welcome, Sweetbrew! 💙

02/07/2026

A quick GCE visit to see the lovely Kate, from Kate Hill Wines 🍷

02/07/2026

🍽️ Even the best plans can be derailed by a bakery full of delicious choices!🥯

Visiting Summer Kitchen Bakery today, and Dave is having a hard time deciding what’s for lunch… while Angie is doing her best to keep him focused and on track before their Business Health Check! 👀✅

A little fuel before another great day of supporting hospitality businesses across the region.

02/07/2026

How’s this:

📍 Business Health Check | The Kiln Collective

There’s no better way to understand a business than by experiencing it firsthand.

Before sitting down for their Business Health Check, Angie was welcomed by Manager Pauline for a tour of The Kiln Collective. A vibrant showcase of Tasmania’s incredible food and drink producers.

The Kiln Collective is a place to taste, learn and connect with the region through the passion and craftsmanship of local makers. Home to Bruny Island Cheese and Beer Co., Haddow + Dineen, Wild Mother Tasmania, and Henskens Rankin of Tasmania, it’s a true celebration of Tasmania’s finest produce.

A big thank you to Pauline for sharing the story behind this unique destination. We look forward to supporting The Kiln Collective on its business journey through the Great Customer Experience Program.

02/07/2026

🌧️☀️ No matter what the weather is doing outside, it’s always a great time to invest in your business. ☕️

Gena recently caught up with Sharree from Infuse Coffee Burnie Tasmania to complete a Business Health Check. These one-on-one conversations are a fantastic opportunity to celebrate what’s working well, identify new opportunities, and discuss practical ways to strengthen and grow the business.

Thanks, Sharree, for taking the time to connect. We always enjoy supporting passionate local hospitality operators! ☕👏

25/06/2026

🚗 After a busy day on the road, there was only one place to stop for a much needed coffee and sugar fix ☕🥐 Oliver’s Bakery & Cafe Ulverstone!

With the caffeine kicking in, Gena caught up with owner Scot to chat about the range of support available through Hospitality Tasmania and the GCE Program. From staff development and training opportunities to business support, it’s all about helping local hospitality businesses thrive.

Thanks for the warm welcome, Scot! It was great to connect and explore ways we can support you and your team.

If you’d like to find out how the Great Customer Experience Program can support your business and staff, get in touch with your local GCE representative today!