02/09/2026
I've been saying this for almost 60 years... One of the simplest ways to improve performance costs nothing.
Notice people doing things well — and tell them what you noticed.
Not simply: "Good job."
Be specific:
→ "I noticed how you handled that difficult customer."
→ "You asked a really good question in that meeting."
→ "You saw that problem coming and acted before it became bigger."
Specific encouragement does more than make someone feel appreciated. It tells them which behaviours are valuable. And that makes those behaviours easier to recognise and repeat.
That's why I believe encouragement belongs in conversations about performance. It's not separate from accountability. It's part of helping people understand what good performance actually looks like.
I encourage you to try it today.
Notice something worth repeating. Then name it.
For simple practical high performance strategies that create kinder, less stressful cultures send me a message and I'll point you to some of my best work on integrating real encouragement into workplaces.