Phoenix House

Phoenix House Providing supportive, safe, and trusted counselling for people with a lived experience of sexual violence.

Support is available for all genders and ages in the Bundaberg Region. Referrals can be completed via our website or call 4153 4299. Phoenix House Association Incorporated has been supporting people living in the Bundaberg region since 1995, originally operating as the โ€˜Bundaberg Area Sexual Assault Serviceโ€™. Since that time, we have grown exponentially and now provide a wide range of counselling

and support services to people of all ages, for a variety of reasons, while still providing specialist support to people who have been impacted by sexual violence. We are a non-government and registered charity organisation, with many of our services funded through Federal and State Government grants. We work hard to provide a โ€˜No Wrong Doorโ€™ approach to meeting the mental health, therapeutic, and wellbeing support needs of our local and regional communities. If we are not able to provide direct supports, we will assist you in identifying local services who can. Phoenix House offers telehealth and phone consultations when appropriate, allowing clients who are impacted by barriers like geographic location, transport challenges, or public health concerns like COVID-19, to continue to access to service provision and resources. Phoenix House employees meet a range of disciplines inclusive of: Mental Health Accredited Social Workers, Social Workers, Accredited Counsellors, Qualified Mental Health Support Workers and several other disciplines and volunteers congruent with therapeutic counselling, education, and community support. We welcome Aboriginal and Torres Strait Islander people and provide the option of engaging with one of our cultural liaison staff. We are a diverse workforce and welcome people from Culturally and Linguistically Diverse backgrounds, and those who identify as LGBTQIA+. Outside of office hours please contact the below services
Emergencies Call 000
DV Connect Sexual Assault Line - 1800 010 120
National DV 24-hour line 1800 RESPECT - 1800 737 732
Kids Helpline for children and young people - 1800 551 800
Bundaberg Accident & Emergency Department - 4303 8100
Bundaberg Police Service Contact Number - 4153 9111

31/08/2026

Kristi McVee is holding some great discussions about keeping kids safe.
This one for parents of Teens / Tweens is being held on 22nd September from 7:30-8:30 AEST and will cover topics like:
๐Ÿ‘‰ what grooming can actually look like
๐Ÿ‘‰ consent basics and what consent looks like in their every day world
๐Ÿ‘‰ building trust - so they can come to you when something is unsafe
๐Ÿ‘‰ online dangers that our kids are facing today
๐Ÿ‘‰ what they need to know before parties and sleepovers
๐Ÿ‘‰ how we can help prepare our young people as they build independence and grow
Be sure to check out her page for more updates ...

Have you seen the local activities happening for Child Protection Queensland Child Protection Week in September. It all ...
31/08/2026

Have you seen the local activities happening for Child Protection Queensland Child Protection Week in September. It all kicks off in 2 weeks' time. Save the date for Rainbow Day Sept 11, bring the kids and have a great day out :)

The Bundaberg Child Protection Week Action Group is a passionate and dedicated collective committed to promoting the safety, wellbeing and protection of children and young people within our community.

At the heart of our group are our valued volunteers, whose time, commitment and passion are integral to everything we do. Our Action Group is also proudly made up of representatives from a range of government and non-government agencies and organisations, all bringing their own knowledge, experience and dedication to this important work.

Together, we plan and support events, activities and initiatives that raise awareness and encourage our community to play a role in protecting children and young people.

Our achievements are built on collaboration, shared ideas and collective effort. While individual contributions are valued and appreciated, the work and initiatives of the Bundaberg Child Protection Week Action Group โ€” including our Annual Child Protection Week Dinner, Safer Communities Workshop, Rainbow Day, Colouring In Comp & CP Week Award, โ€” are proudly the result of the collective efforts of our many dedicated volunteers, members and supporting organisations.

We are stronger together, and it is through this shared commitment that we can continue to make a meaningful difference for children and young people in our community.

๐ŸŒ™ RECLAIM THE NIGHT | SAVE THE DATE ๐ŸŒ™Sexual Violence Awareness Month 2026 is coming โ€” and this year, our message is clea...
29/08/2026

๐ŸŒ™ RECLAIM THE NIGHT | SAVE THE DATE ๐ŸŒ™

Sexual Violence Awareness Month 2026 is coming โ€” and this year, our message is clear: NO MORE SILENCE โ€“ PREVENT SEXUAL VIOLENCE

Weโ€™re taking this message to the streets. Let's raise our voices, stand against sexual violence and show that everyone deserves to feel safe. ๐Ÿ’œ

Friday 30 October 2026
Buss Park, Bundaberg

๐ŸŒ™ Make a sign.
๐ŸŒ™ Bring your voice.
๐ŸŒ™ Bring your people.
๐ŸŒ™ Join us.

Whether you come with friends, family, your workplace or organisation โ€” your presence matters.

โœจ We ALL deserve to feel safe! SAVE THE DATE โ€” and start making your signs!

No More Silence. Prevent Sexual Violence. Reclaim the Night.

RIDE FOR KIDS 2026 - it's time to rev it up!Weโ€™re so excited to have MACE  - Wide Bay  (Motorcyclists Advocating Child E...
28/08/2026

RIDE FOR KIDS 2026 - it's time to rev it up!

Weโ€™re so excited to have MACE - Wide Bay (Motorcyclists Advocating Child Empowerment) launching us into Sexual Violence Awareness Month in October with a fantastic community event โ€” and we are reaching out to see if you want to join us.

Ride for Kids is raising funds in support of Phoenix House, bringing riders and the wider community together for a morning of bikes, connection and a great cause. ๐Ÿ’œ

Sunday 4 October 2026
Lions Park, Bundaberg
Meet from 8:30am | Stands up 10:30am
Registration is taken on the day and is $20 per vehicle. Bring bikes, cars and trucks. Everyone is welcome.
Rotary Bundaberg Sunrise will be cooking us all brekky before we hit the road.

Weโ€™re incredibly grateful to MACE and Rotary for choosing to support Phoenix House and helping us start SVAM with a whole lot of community spirit!

Even if you are not joining the ride, you are all still welcome to come check out the line up. Come along. Get involved. Ride for Kids.

27/08/2026

Wonderful welcome and dance by the Gooreng Gooreng Dancers at Dorrie Day

We are set up at Dorrie Day today. A fabulous event to connect with services, see what career opportunities are availabl...
27/08/2026

We are set up at Dorrie Day today. A fabulous event to connect with services, see what career opportunities are available and meet great people. Be sure to pop in and say hi ๐Ÿ‘‹
At CQUniversity until 3pm.

The Sexual Violence Review Board is currently seeking people to share their experiences of providing digital evidence.If...
25/08/2026

The Sexual Violence Review Board is currently seeking people to share their experiences of providing digital evidence.
If you are a victim-survivor who has provided digital evidence - such as a mobile phone, messages, social media communications, photos or other digital material - you can share your experience in a voluntary and confidential conversation. It does not matter if your case did not proceed to court.
The Review Board also welcomes insights from specialist support workers who have supported victim-survivors through these processes.
Conversations take approximately 60 minutes and can be held online, by phone or in person.
If you work with victim-survivors, please consider sharing this post with your networks or with people you support who may wish to participate.
More information about the digital evidence review is on the Sexual Violence Review Board website: https://www.victimscommissioner.qld.gov.au/.../digital...
Victim-survivors or service providers who would like to share their experience are encouraged to email the Board at: [email protected].

๐—›๐—ฎ๐˜ƒ๐—ฒ ๐˜†๐—ผ๐˜‚ ๐—ฝ๐—ฟ๐—ผ๐˜ƒ๐—ถ๐—ฑ๐—ฒ๐—ฑ ๐—ฑ๐—ถ๐—ด๐—ถ๐˜๐—ฎ๐—น ๐—ฒ๐˜ƒ๐—ถ๐—ฑ๐—ฒ๐—ป๐—ฐ๐—ฒ ๐—ฎ๐˜€ ๐—ฝ๐—ฎ๐—ฟ๐˜ ๐—ผ๐—ณ ๐—ฟ๐—ฒ๐—ฝ๐—ผ๐—ฟ๐˜๐—ถ๐—ป๐—ด ๐˜€๐—ฒ๐˜…๐˜‚๐—ฎ๐—น ๐˜ƒ๐—ถ๐—ผ๐—น๐—ฒ๐—ป๐—ฐ๐—ฒ?

The Sexual Violence Review Board wants to hear from victim-survivors and specialist support workers to better understand experiences of providing digital evidence during the criminal justice process.

This might include sharing:
๐Ÿ“ฑ mobile phones
๐Ÿ’ป laptops or other devices
๐Ÿ’ฌ text messages or social media communications
๐Ÿ“ท photos or other digital material

If you're a victim-survivor and feel ready to participate, your experiences can help identify practical ways to improve how Queensland's justice system responds to sexual violence. You can take part regardless of whether your matter progressed to court.

If you're a specialist support worker or service, please consider sharing this opportunity with people you support and, where appropriate, assisting them before, during or after their conversation with the Review Board.

Conversations are:
โœ”๏ธ Voluntary and confidential
โœ”๏ธ Approximately 60 minutes
โœ”๏ธ Available online, by phone or in person

Every insight shared contributes to a stronger understanding of where systems can improve and helps inform recommendations to better support victim-survivors across Queensland.

To learn more or register your interest, contact [email protected]

๐Ÿฆ‹ We all have the power to make a difference.Be the change you want to see in your community. ๐Ÿ’œ
22/08/2026

๐Ÿฆ‹ We all have the power to make a difference.

Be the change you want to see in your community. ๐Ÿ’œ

At Phoenix House, we provide safe, trauma-informed counselling and support to people impacted by sexual assault and viol...
22/08/2026

At Phoenix House, we provide safe, trauma-informed counselling and support to people impacted by sexual assault and violence.
๐Ÿ’œ
However, we are not available 24/7.
๐Ÿ’œ
If you need immediate help outside of our business hours, please reach out to anyone of the listed services.
๐Ÿ’œ
Your safety matters. If things feel overwhelming, you deserve support right away, even when our office is closed.
๐Ÿ’œ
If you need to make a referral, please head to our website and click on the button in top right hand corner. Contact details are required and we will be in touch.
https://phoenixhouse.com.au/

Today we held a wonderful Collage Workshop for Phoenix House clients. We shared meaningful connection, conversations and...
21/08/2026

Today we held a wonderful Collage Workshop for Phoenix House clients. We shared meaningful connection, conversations and creativity, and the finished products really are awe-inspiring.

This year's theme, NO MORE SILENCE - PREVENT SEXUAL VIOLENCE, is all about finding your voice and empowering others to find theirs, and the collages created today sure reflect that.

We will share them in full as we lean closer towards Sexual Violence Awareness Month (SVAM) in October. SVAM is an annual campaign that aims to bring communities together to raise awareness, support victim-survivors, and work towards preventing sexual violence.

Thank you to Queensland Sexual Assault Network for the financial support that helped us host our workshop today. It really was a great outcome.

Address

33 Enterprise Street
Bundaberg, QLD
4670

Opening Hours

Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm

Telephone

+61741534299

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