Phoenix House commenced its services in 1995 specialising as the “Bundaberg Area Sexual Assault Service”, providing counselling support to families and individuals of all ages and gender who had been impacted by sexual assault, sexual violence, r**e or historic sexual abuse. Since that time, we have grown exponentially, with our service provision now encompassing Medicare – Mental Health Care Plans and the National Disability Insurance Scheme. This growth has allowed us to better understand, support and service the wider community – mental health and disability support needs, within our region, inclusive of communities north to Rosedale, west to Monto and, south to Biggenden, with weekly outreach to the communities of Gin Gin and Childers.
Phoenix House’s use of on-line technology, allows regional clients greater access to our service provision and resources. Through ‘remote systems’ access we are able to provide in-home parental support, community education programs, as well as the provision of quality counselling and connection, bridging the distance of travel, for greater regional clients requiring ther**eutic support.
As a Non-Government and registered charity organisation, Phoenix House receives funding through Federal and State Government grants, to provide ther**eutic counselling and protective behaviours support to children and their families, aged 0 to 18 years, whom have experienced trauma associated with sexual abuse.
Phoenix House employees meet a range of disciplines inclusive of: Mental Health Social Workers; Accredited Counsellors; Provisionally approved Psychologists; and a number of other disciplines and volunteers congruent to ther**eutic counselling, educational and community support.
In addition to the above, the Phoenix House Ther**eutic Pre-school – “Bumblebees” has been successfully operating since 2004.
This program teaches educational strategies around safety and protection, for families and children up to 6 years of age, inclusive of parental in-home support.
Phoenix House recognise the importance of childhood safety, social connection, inclusion and wellbeing as paramount, in particular, for the very young, the maturing and, the vulnerable within society. The need to be understood, supported and connected extends to the acute fragility of mental health within our community, and is so often, seeded by our past traumatic experiences.
Motivated by the inclusion of our above service provision and community education programs, Phoenix House is working hard towards providing a ‘NO WRONG DOOR’ approach to meeting the mental health, ther**eutic and wellbeing support needs of our local and regional communities.
STREET ADDRESS: 33 Enterprise Street, Bundaberg QLD 4670
CRISIS CONTACT: 24-hour crisis support - available locally via:
National Sexual Assault Helpline: 1800 737 732
The Bundaberg Accident & Emergency Department: (07) 4152 1222
The Bundaberg Police Service: (07) 4153 9111
OFFICE CONTACT:
Telephone Administration: (07) 4153 4299
Facsimilie: (07) 4153 4177
Email: [email protected]
Website: www.phoenixhouse.com.au
OPENING HOURS:
Monday to Friday 8:30 am - 4:30 pm
General service provided: Phoenix House offers a comprehensive, integrated service which provides a safe, supportive, programme for women and men aged 14 years and above who have been sexually assaulted, either recently or in the past.
Provides a child centered and family focused programme for children and young people who have been harmed, or are at risk of harm, and support for non-offending family members and carers. (This is relevant to referrals from the Department of Child Safety only).
Provides an outreach programme for persons who have been sexually abused and live within Phoenix House outreach area.
Provides a comprehensive primary, secondary and tertiary sexual violence prevention programme.
The Intensive Early Childhood Development programme provides a wrap-around approach comprising of parent education, home visiting, community education, individual counselling and the Bumblebees TPS to children 0 – 5 years old.
Provides a 24-hour crisis response for children, young people and adults who have been recently sexually assaulted.
A registered NDIS service provider.
Fee-for-service ther**eutic services with Mental Health Accredited Social Workers and Counsellors.
Sensory Room for hire - $45.00 per hour
Access and equity: Phoenix House is committed to access and equity for all clients and provides counselling and supports for all members of the community, including provision for the use of NAATI-certified interpreters if required. A 24-hour translating and interpreting service is available by calling the Translating and Interpreting Service on 131 450.
Public transport: The Service is located within driving distance of both bus and rail transport.
Referrals: Self-referral for young people and adults. Written referral for children.
Privacy: The Service has private, individual counselling rooms, and all information is private and confidential.
Cost: All counselling under the above stated funding bodies is provided free of charge.
Employees: Experienced Workers with tertiary qualifications and backgrounds in Psychology/Mental Health, Counselling, Social Work and Child Protection are employed. Phoenix House is a registered NDIS provider for ther**eutic supports, behavior supports, group and centre-based activities, early intervention supports for early childhood and assistance in coordinating or managing life stages, transitions and supports.
SPECIFIC PROGRAMMES PROVIDED:
24-Hour crisis line: A response for children, young people, men & women who have been recently sexually assaulted – 24 hour On-call phone number (1800 RESPECT) •Support through the police and medical processes following sexual assault •Individual assessment and counselling incorporating the use of a variety of mediums •Group counselling for children, young people and adults •Information and support for non-offending relatives, carers and supporters •A Family Support Worker for Indigenous families •Practical support and advocacy at the point of disclosure about sexual violence and thereafter •Working with young people who are sexually abusive through the ‘Restorative Justice Conferencing’ with the Youth Justice Service.
Counselling and Support: Phoenix House provides free specialist sexual violence counselling to adults, teenagers and children who have experienced either recent or historical sexual violence. In counselling, it is important to feel comfortable with what you are sharing, in making the decision what to talk about. You do not have to speak of the details of what has happened. You may choose to bring a support person with you. Counsellors at Phoenix House are client-centred/focused, and work in varying ways that are suited to the individual.
Medicare: Phoenix House provides support and counselling services through your Medicare with a Mental Health Care Plan. A Mental Health Care Plan is a plan for people with a mental health disorders and is available to you if you have a mental health disorder that has been diagnosed by a doctor. With this plan, you are entitled to Medicare rebates for up to 10 individual and 10 group appointments with some allied mental health services in a year. Please visit your doctor to get your Mental Health Care Plan, and your Doctor will send their referral through to Phoenix House. For current/up-to-date information about a Mental Health Care Plan, please contact your doctor or visit the Department of Human Services website.
NDIS: Phoenix House is a NDIS registered provider and can provide the following services: •Keeping Safe, Feeling Safe [K.S.F.S] – individual or group •Behaviour Support •Ther**eutic Supports (Counselling) •Group and Centre Based Activities •Early Intervention supports for early childhood •Assistance in coordinating or managing life stages, transitions and supports These fall under the following support categories: •Assistance with Social & Community Participation •Coordination of Supports •Finding & Keeping a Job •Improved Daily Living •Improved Health & Well-being •Improved Living Arrangements •Improved Relationships •Increased Social & Community Participation
BumbleBees Ther**eutic Pre-School: “BumbleBees” is based on the ther**eutic pre-school developed at the Kempe Children’s Centre, Denver, Colorado, US. The pre-school is provided for children aged between three to six years who are at risk due to sexual, physical and emotional abuse and neglect or from living in an environment that is sexualised or violent. The pre-school operates for two half mornings a week providing a comprehensive assessment and referral programme for young children and families, and ther**eutic interventions as required.
Protective Behaviour Education: Protection Behaviour Education is provided to children and young people in an age appropriate system, to decrease risk factors in their lives.
Community Training Groups and workshops: We provide for individuals, groups, and organisations on request. For example: •Community Education and Development Program (Let’s Prevent Abuse Puppet Show) is facilitated to schools, child care centres •Parenting Education Programs eg: Parenting Protective Behaviour Education, Circle of Security, 123 Magic program •Group Educational Programs for women, men and teenagers •Educational workshops such as ‘Trauma Informed, Vicarious Trauma, Compassion Fatigue workshops •Phoenix House Inc takes an active part in working collaboratively with other services to facilitate programs such as LoveBites in the local high schools •Supports other community services events such as Domestic Violence Awareness Month, and co-ordinates Sexual Violence Awareness Month every October within the Bundaberg region. Phoenix House is committed to developing ongoing community education workshops and training as identified through latest global research.
Carers/Guardians Support: The aim of the programme is to provide counselling and support for children, and young people in out of home care placements, who may have experienced physical and sexual violence and or neglect. Counselling, workshops and groups are also provided for Parents, guardians, and Foster Carers, helping to provide ther**eutic support to children and young people.
