02/09/2026
UNDERSTANDING HOMELESSNESS. BUILDING SAFER, STRONGER COMMUNITIES TOGETHER ❤️
On Wednesday we had the privilege of welcoming a group of City Of Melbourne Community Safety Officers (CSOs) to The Big Umbrella Foundation for a very special training experience.
This wasn’t just about preparing meals.
It was about understanding homelessness, food insecurity and the complex circumstances that can lead someone into crisis — and, importantly, how we choose to respond.
Community Safety Officers are on the frontline of our city. The conversations they have, the relationships they build and the way they engage with people experiencing homelessness can have a very real impact.
Together we talked, challenged perceptions, shared experiences and then rolled up our sleeves to prepare nutritious meals for people doing it tough across Melbourne. ❤️
And there were some simple but powerful messages we wanted everyone to leave with:
❤️ Homelessness is complex.
❤️ Every person has a story.
❤️ Food builds trust.
❤️ Kindness costs nothing.
❤️ Small interactions can change someone’s life.
❤️ Community safety isn’t only about enforcement — it’s also about compassion, dignity and connection.
A huge thank you to the City of Melbourne for recognising the importance of this kind of training and investing in a compassionate, informed approach to community safety.
Because nobody dreams of becoming homeless.
Every person we meet is someone’s son, daughter, mum, dad or friend.
Our job isn’t to judge how they got there.
Our job is to decide how we respond when we meet them. ❤️
We’re incredibly proud to play a small part in preparing this new team for the important work they’ll be doing on the streets of Melbourne.
Oh, and it was also our 17th birthday celebration, more on that later 🎸❤️
FeedMelbourne Melbourne Compassion Dignity CommunityImpact