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AGPAL AGPAL is a not-for-profit organisation committed to delivering dedicated accreditation and educational support services to general practices.

Welcome to the official page for Australian General Practice Accreditation Limited (AGPAL), a not-for-profit organisation committed to improving the quality of general practices to the Australian Community through the provision of general practice accreditation. AGPAL’s page allows general practices to connect with one another while providing a forum for promoting positive stories and achievements relating to improvements within the Australian health care environment. AGPAL’s page also acts as a communications platform for members of the Australian community to interact and ask questions regarding accreditation or other health care related news. AGPAL will review all content and remove anything that is inappropriate or offensive, including but not limited to the following:

• Swearing, defamatory, offensive or violent language
• Deliberately disruptive statements meant to hijack comment threads or throw discussions off-track
• Trolling, spamming, and deliberately misleading posting
• Attacks on specific groups or any comments meant to harass, threaten or abuse an individual
• Hateful or discriminatory comments regarding race, ethnicity, religion, gender, disability, sexual orientation or political beliefs
• Links or comments containing sexually explicit content material
• Discussion of illegal activity
• Link baiting or files containing viruses that could damage the operation of other people's computers or mobile devices
• Acknowledgement of intent to stalk an individual or collect private information without disclosure
• Commercial solicitations or promotion of a competitor
• Violations of copyright or intellectual property rights
• Content that relates to confidential or proprietary business information
• Content determined to be inappropriate, in poor taste, or otherwise contrary to the purposes of AGPAL's page. All content on AGPAL’s page is subject to Facebook Terms of Use: https://www.facebook.com/policies/

What's one everyday win that makes you proud to be a Practice Manager? We're celebrating the people behind quality gener...
15/10/2026

What's one everyday win that makes you proud to be a Practice Manager?

We're celebrating the people behind quality general practice at the AAPM 2026 National Conference!

Our AGPAL and QIP wall is already filling up with wonderful responses, recognising everything from supporting practice teams to making a difference for patients.

If you're attending the conference, come and visit our stand, add your own proud moment to the wall and complete an entry form for your chance to win one of four $100 gift cards.

We'd love to hear what makes you proud of the work you do!

Heading to the AAPM National Conference this week? Join us on Friday!Every general practice generates valuable insights ...
14/10/2026

Heading to the AAPM National Conference this week? Join us on Friday!

Every general practice generates valuable insights through patient feedback, team observations, incidents, near misses and everyday practice data. But how can we turn these everyday signals into meaningful improvements in care?

Join Dr Tina Janamian, AGPAL Group CEO, and Megan Best from AGPAL for their session, The practice that learns: Turning everyday signals into better care.

Together, they'll explore how practices can bring different sources of information together to identify patterns, understand how their systems are working and turn insights into practical improvements.

The session will also highlight the important role Practice Managers play in building a culture of continuous quality improvement and supporting safer, higher-quality patient care.

📅 Friday 16 October 2026 10:25 – 11:05am
📍 AAPM National Conference, Brisbane
🎤 Concurrent Session C

Attending AAPM? We'd love to see you there! Stop in and see the AGPAL team at booth 25.

AGPAL is at AAPM 2026! The 2026 AAPM National Conference is underway in Brisbane, and you’ll find the AGPAL Team at Boot...
14/10/2026

AGPAL is at AAPM 2026!

The 2026 AAPM National Conference is underway in Brisbane, and you’ll find the AGPAL Team at Booth 25.

We’re looking forward to connecting with practice managers and practice teams from across Australia, sharing practical insights and hearing about the quality improvement priorities shaping your practice.

If you’re attending AAPM 2026, come and say hello. Whether you have a question about accreditation, want to talk through quality improvement in your practice or simply want to meet the team, we’d love to see you.

👉 Visit AGPAL at Booth 25
📅 13 to 16 October 2026
📍 Brisbane Convention & Exhibition Centre

See you at Booth 25!

Introducing Building Better Practices: Practical guidance for today's practice leaders.We're excited to introduce Buildi...
13/10/2026

Introducing Building Better Practices: Practical guidance for today's practice leaders.

We're excited to introduce Building Better Practices, a new AGPAL webinar and podcast series bringing practical insights and meaningful conversations to healthcare practice leaders.

Hosted by Gary Smith AM and Colleen Sullivan OAM, the series will explore the challenges, opportunities and everyday decisions involved in leading and managing healthcare practices.

Our first episode, Leading Through Change, explores how practice leaders can navigate uncertainty, support their teams and build a positive culture through periods of change.

📅 Wednesday 4 November 2026
🕧 12:30–1:15 pm AEST

Join us for the first conversation. Register now: https://bit.ly/4hL5Wv6

Myth: Having a policy is enough.Reality: Your policies are one part of the picture.During an on-site accreditation asses...
12/10/2026

Myth: Having a policy is enough.

Reality: Your policies are one part of the picture.

During an on-site accreditation assessment, AGPAL Surveyors look at how your systems and processes are understood and applied in everyday practice.

This may include observing day-to-day activities, speaking with members of your practice team and reviewing relevant evidence to understand how documented processes operate in practice.

When your policies, systems and everyday processes align, it helps demonstrate that quality and safety are understood, applied and embedded across your practice.

Accreditation provides an opportunity to showcase the systems your team already has in place and reflect on how they support safe, high-quality patient care.

Accreditation Habit | Review five patient records each monthA small monthly record review can give your team useful insi...
09/10/2026

Accreditation Habit | Review five patient records each month

A small monthly record review can give your team useful insight into whether agreed processes are working consistently in everyday practice.

Select five patient records and focus on one area you want to monitor. Record what you find, look for patterns and follow up any opportunities for improvement.

Making this a regular habit can help your practice strengthen consistency and keep quality improvement moving throughout the accreditation cycle.

Myth: We collected patient feedback, so we’ve met the standard.Reality: Patient feedback creates value when it informs i...
07/10/2026

Myth: We collected patient feedback, so we’ve met the standard.
Reality: Patient feedback creates value when it informs improvement.

Collecting feedback is the starting point. Reviewing what patients are telling you, identifying themes, taking action where appropriate and sharing relevant improvements helps connect patient voice with everyday quality improvement.

Listen → Review → Act → Share → Review

How does your practice turn patient feedback into action?

Quality Conversations | Ask your nurses: How do we monitor vaccine temperatures?Your nursing team plays an important rol...
05/10/2026

Quality Conversations | Ask your nurses: How do we monitor vaccine temperatures?

Your nursing team plays an important role in maintaining vaccine cold chain management.

Try asking:
👉 How are temperatures checked and recorded?
👉 Who reviews the records?
👉 What happens if a temperature falls outside the required range?
👉 How is the response documented?

A simple team conversation can help confirm that responsibilities are clear, processes are understood and your approach is consistently applied in everyday practice.

Accreditation habit: check CPR expiry dates quarterlyA quick quarterly review can help your practice stay on top of CPR ...
02/10/2026

Accreditation habit: check CPR expiry dates quarterly

A quick quarterly review can help your practice stay on top of CPR training requirements and identify upcoming renewals early.

Check:
➡️ Who requires current CPR training
➡️ Upcoming expiry dates
➡️ Renewal bookings
➡️ Whether updated certificates are recorded
➡️ Who is responsible for monitoring them

Building this into your practice calendar helps keep training current and responsibilities clear throughout the accreditation cycle.

What regular checks has your team built into its practice calendar?

Myth: We only need to prepare for accreditation every three years.Reality: Quality improvement happens throughout the ac...
30/09/2026

Myth: We only need to prepare for accreditation every three years.
Reality: Quality improvement happens throughout the accreditation cycle.

Everyday activities such as reviewing policies, discussing improvements as a team, keeping records current and acting on patient feedback can all help strengthen your practice over time.

When these activities are part of the way your team works, your on-site accreditation assessment becomes an opportunity to demonstrate the quality systems already embedded in everyday practice.

What’s one quality improvement activity your team has made part of everyday practice?

Address

56 Edmondstone Road
Brisbane, QLD
4006

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

Telephone

+611300362111

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