02/07/2026
“My disability exists not because I use a wheelchair, but because the broader environment isn’t accessible.” – Stella Young, comedian, journalist and activist.
The above quote is a powerful reminder that disability is shaped not only by individual circumstances, but also by how accessible and inclusive our communities are.
In May, Shirley, a new OWNQ member, joined our annual Face-to-Face Branch Support Team Meeting as a guest presenter. As a hearing loss advocate, she spoke about the life-changing impact of real-time captioning.
OWNQ explored captioning options for branches a few years ago, but the technology available at the time was not as easy to use as we needed. However, as an organisation, we knew many members lived with hearing loss, and we knew this made it harder for them to participate in OWNQ activities. We weren’t sure what to do but we knew we had to do more.
Shirley introduced an option that our branches could potentially adopt. Her presentation gave Branch Support Team members plenty to consider and sparked further interest in the technology and service available to seniors experiencing hearing loss.
We took the opportunity to learn more about Shirley and her advocacy work by asking a few questions.
Can you tell us a little about yourself and your experience of living with hearing loss?
It was when I was 4 it was noticed I may have a problem with hearing. I wore hearing aids all through school until I lost my hearing as an adult. Living with hearing loss was, in the beginning, frustrating, isolating with many people not believing I had a hearing loss because I could speak normally. After living with total deafness for 10 years I was fitted with cochlear implants and have experienced a return to the hearing world in every way I can.
When did you begin advocating for more inclusive communities?
In 1990 I joined CICADA Queensland, a support group for people with cochlear implants, and after a few years I became Secretary, a position I held for 25 years. I began advocating for more inclusivity within communities while in that role, as I have done ever since in various roles with other organisations.
What technology do you use in your daily life to help you stay connected, participate fully, and do the things you enjoy?
In my daily life, I use all technology available to me to enable me to stay connected. For example, I use Captel extensively to make appointments, contact and have a conversation with friends, use text messaging with people who cannot hear on phones. I also use Messenger whenever possible to keep in touch with family. I use the computer to create newsletters, and email to reach out to people and organisations, create Flyers to notify people of events they can attend. I also use live captioning whenever possible. I simply enjoy that contact with people and helping them.
Can you explain what live captioning is and the difference it can make for someone with hearing loss?
Live Captioning, also known as real-time captioning, is often delivered using CART – Communication Access Realtime Translation. Captioners use a stenotype machine, which has only 22 keys and operates using chord-based combinations rather than individual letters. The machine connects via USB or Bluetooth to specialist software such as Eclipse or Case CATalyst, which translates steno keystrokes into readable text in real time – output to screens, projectors, Zoom or broadcast feeds. In live sessions, experienced captioners often reach 250-300 words per minute (wpm) with 99.8% accuracy. It’s not unknown for captioners to reach an astounding 360 wpm.
Captions can also benefit many other people in our communities, not just those with hearing loss. Can you tell us more about that?
Captions can benefit a wide community, even hearing persons, as at times a speaker can be hard to hear, a person may be at the back of the audience and not be able to hear. Non-native speakers improving language comprehension, people in noisy environments, those with ADHD or auditory processing difficulties, people learning to read and anyone watching in a sound-sensitive setting are said to use captions regularly. The transcript results in more accurate written reporting of meetings or AGM minutes.
What are some simple things our branches can do to make regular meetings and activities more inclusive?
In my experience people attending meetings like to learn about different subjects they otherwise wouldn’t know about, e.g. if the area local chemist has organised a box for recycling blister packs. Organising games, something like a Trivia session with people in groups, morning teas at different cafes, a lunch at a favourite restaurant. Keeping members up to date with what is happening around them in their local environment. A Buddy system can be created that is known to be very successful.
What would you say to older women who have gradually withdrawn from social activities because of their hearing loss?
Older women who have gradually withdrawn from social activities often do not know of local clubs and organisations, they lack confidence to attend meetings as they cannot follow conversations, particularly if they have a hearing loss. I say to older women go attend a meeting – you have nothing to lose and everything to gain and you will be met with warmth and understanding by members, who will help you get over the hard yards.
Useful Resources:
https://deafconnect.org.au/services/interpreting
https://www.captel.com/
https://play.google.com/store/apps/details?id=com.google.audio.hearing.visualization.accessibility.scribe&hl=en_AU
https://hearingwellnessjourney.com/podcast/
https://www.youtube.com//videos