The Society of Consumer Affairs Professionals Australia (SOCAP Australia) is the network for consumer professionals. Part of an international network, SOCAP Australia prides itself on providing members with research, networking opportunities and other tools to achieve best practice in complaints handling, complaints prevention and consumer affairs. SOCAP Australia brings together a diverse group o
f people who share a vision of building sustainable relationships with consumers based on trust, fairness and transparency. As a member of the network for consumer professionals, you will be part of a group committed to creating and maintaining customer loyalty, with a focus on sharing knowledge, insights and information. Established in Australia in 1991, SOCAP has been instrumental in encouraging excellence amongst professionals working in the fields of self regulation, complaint handling, dispute resolution, service charters and customer service delivery.
