Quality & Safety Pharmacy Program

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Quality & Safety Pharmacy Program The accreditation programme supporting quality and safety in community pharmacy.

On World Mental Health Day, we're highlighting the importance of fostering positive workplace cultures where community p...
09/10/2026

On World Mental Health Day, we're highlighting the importance of fostering positive workplace cultures where community pharmacy teams feel supported, valued and empowered to speak up.

Creating workplace environments that promote wellbeing, encourage open communication and support continuous improvement benefits both pharmacy teams and the patients they care for.

01/10/2026

The big day is here! 🎉

Today, 1 October 2026, the Quality & Safety Pharmacy Program (QSPP) officially goes live across Australia.

Building on almost 30 years of quality accreditation through the Quality Care Pharmacy Program (QCPP), QSPP provides a modern framework that strengthens quality, safety and clinical governance across community pharmacy. From today, community pharmacies will be accredited against the Australian Community Pharmacy Standard AS 85000:2024.

This milestone reflects the evolving role of community pharmacy in Australia's healthcare system and the profession's ongoing commitment to high-quality care. Thank you to everyone who has contributed to making this transition possible.

Welcome to QSPP!

Strong community pharmacies need strong foundations.Business governance and operations is about having the right systems...
26/09/2026

Strong community pharmacies need strong foundations.

Business governance and operations is about having the right systems, processes and safeguards in place to support safe, sustainable and effective practice.

From compliance and business planning to workplace safety, technology and business continuity, these foundations help community pharmacies continue delivering high-quality care to their communities.

The QSPP User Assessment Guide is the single source of truth for understanding and implementing the Australian Community Pharmacy Standard, as well as the requirements and expectations of accreditation. Read it early, refer to it often and use it to guide implementation and continuous quality improvement in everyday community pharmacy practice.

🔗 Access the QSPP User Assessment Guide: https://qspp.com/knowledge-hub/guide

Swipe through to learn more about Domain 4.

🚀 7 DAYS TO GOOnly one week until QSPP goes live on 1 October 2026.Final actions for community pharmacies:✅ Accept any Q...
24/09/2026

🚀 7 DAYS TO GO

Only one week until QSPP goes live on 1 October 2026.

Final actions for community pharmacies:
✅ Accept any QSPP assessment invitations
✅ Set up MFA and access the QSPP Knowledge Hub
✅ Resolve outstanding invoices, NCs and RARs
✅ Plan for the QCPP Customer Portal outage from 25-28 September during migration

📚 Get ready for go-live: https://qspp.com/knowledge-hub

The final week is here. Make sure your community pharmacy is ready for the transition to QSPP.

⚠️ QCPP Customer Portal unavailable this weekend!The QCPP Customer Portal will be temporarily unavailable while data and...
22/09/2026

⚠️ QCPP Customer Portal unavailable this weekend!

The QCPP Customer Portal will be temporarily unavailable while data and functionality are migrated to the new QSPP platform.

📅 From: Friday, 25 Sep 8.00 pm (AEST)
📅 To: Monday, 28 Sep 8.00 am (AEST)

Before the outage, community pharmacies are encouraged to:
✔️ Update contact details
✔️ Set up MFA and confirm access to the QSPP Knowledge Hub
✔️Resolve any outstanding non-conformances or RARs

The QSPP Knowledge Hub will remain available during this period and can be accessed directly here: https://qspp.com/knowledge-hub

Thank you for your patience as we prepare for QSPP go-live.

Strong partnerships lead to better care.Partnering with consumers and the community is about listening, communicating cl...
19/09/2026

Strong partnerships lead to better care.

Partnering with consumers and the community is about listening, communicating clearly and involving patients in decisions about their care.
From health literacy and shared decision-making to gathering feedback and understanding community needs, these foundations help community pharmacies deliver person-centred care that better reflects the communities they serve.

The QSPP User Assessment Guide is the single source of truth for understanding and implementing the Australian Community Pharmacy Standard, as well as the requirements and expectations of accreditation.
Read it early, refer to it often and use it to guide implementation and continuous quality improvement in everyday community pharmacy practice.
🔗 Access the QSPP User Assessment Guide: https://loom.ly/xa67b78

Swipe through to learn more about Domain 3.

🚀 14 DAYS TO GOThe countdown to QSPP go-live on 1 October 2026 is on.Before 1 October, pharmacies should:✔ Resolve any o...
17/09/2026

🚀 14 DAYS TO GO

The countdown to QSPP go-live on 1 October 2026 is on.
Before 1 October, pharmacies should:
✔ Resolve any outstanding invoices, non-conformances and RARs
✔ Set up MFA and confirm access to the QCPP Portal and QSPP Knowledge Hub.
✔ Update your contact details in the QCPP Portal to ensure you receive important QSPP updates and communications
✔ Review the QSPP Program Rules, Terms and Conditions, and Policies
✔ Familiarise yourself with the User Assessment Guide (UAG)

📚 Visit the QSPP Knowledge Hub for the resources and guidance you need to prepare - https://loom.ly/Qz0Kkhk

With only two weeks to go, now is the time to make sure you're ready for the transition to QSPP.

Putting patients at the heart of community pharmacy, every day. World Patient Safety Day reminds us that safe, high-qual...
17/09/2026

Putting patients at the heart of community pharmacy, every day.
World Patient Safety Day reminds us that safe, high-quality care starts with patients and, in community pharmacy, this focus happens every day.

As the Quality Care Pharmacy Program (QCPP) evolves to the Quality & Safety Pharmacy Program (QSPP), community pharmacies continue to strengthen their focus on patient safety, clinical governance, patient engagement and continuous quality improvement.

This year's theme, "Make NCD Care Safe at Every Step", highlights the importance of partnering with patients, learning from experience and continuously improving systems to support safer care.

Safe medicine supply and quality pharmacy services don't happen by chance.Safely delivering medications and pharmacy ser...
12/09/2026

Safe medicine supply and quality pharmacy services don't happen by chance.

Safely delivering medications and pharmacy services relies on the systems, processes and safeguards that support safe, effective care every day.

From medication safety and infection prevention to clear communication and responding to risks, these foundations help community pharmacies deliver high-quality care while reducing the risk of harm.

The QSPP User Assessment Guide is the single source of truth for understanding and implementing the Australian Community Pharmacy Standard, as well as the requirements and expectations of accreditation. Read it early, refer to it often and use it to guide implementation and continuous quality improvement in everyday community pharmacy practice.

🔗 Access the QSPP User Assessment Guide: https://qspp.com/knowledge-hub/guide

Swipe through to learn more about Domain 2.

Address

15 National Circuit
Barton, ACT
2600

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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