Energy & Water Ombudsman SA - EWOSA

Energy & Water Ombudsman SA - EWOSA We investigate and resolve disputes between customers and their energy and water suppliers in South Australia.

EWOSA is an independent dispute resolution organisation. Complaints cannot be submitted to EWOSA via our social media pages. If you wish to lodge a complaint, please call 1800 665 565 or visit www.ewosa.com.au/submit-a-complaint. You can view our terms of use here: https://ewosa.com.au/conditions-of-use/social-media-terms-of-use

17/07/2026

Energy can be confusing. Tariffs, concessions, rebates, plans... sometimes it feels like you need a translator just to understand your power bill.

Good news: the team at energy.gov.au has translated their energy information into more than 40 languages, making it easier for more Australians to find help with reducing energy bills and accessing support when they need it.

So whether you're helping your parents, your neighbours, or your Bosnian grandma, these resources are worth a look.

This week, we celebrate 🖤❤️💛 and recognise the enduring strength, achievements and rich cultural heritage of Aborigina...
06/07/2026

This week, we celebrate 🖤❤️💛 and recognise the enduring strength, achievements and rich cultural heritage of Aboriginal and Torres Strait Islander peoples.

This year's theme, , marks 50 years of NAIDOC Week and honours generations of First Nations communities who have shared their cultures, stories and knowledge.

At EWOSA, our office is based on Kaurna land, and we join communities across Australia in celebrating First Nations cultures and contributions.

Received a price change notice from your energy retailer?Before you file it away, check these 3 things:⚡Your new usage r...
30/06/2026

Received a price change notice from your energy retailer?

Before you file it away, check these 3 things:
⚡Your new usage rates and daily supply charge
⚡ Any changes to your peak, off-peak, or solar sponge times (if you're on a time-of-use plan)
⚡Whether any discounts, credits or special offers are changing

Even small changes can add up over a year. Taking a few minutes to review your notice could help you decide whether it's time to compare plans and make sure you're still getting value.

Need help making sense of your energy contracts? Check out our new fact sheet here 👉 https://sbrew.link/KarTHDDD

If something doesn’t look right with your energy or water service, whether it’s your bill, your meter, or something else...
26/06/2026

If something doesn’t look right with your energy or water service, whether it’s your bill, your meter, or something else, contacting you provider should be your first step.

Before you call:
✅ Gather your account details (account or customer number)
✅ Make sure you’re the account holder or an authorised contact
✅ Get clear about the problem and how you’d like it fixed

During the call, try to stay calm and polite. We know this isn’t always easy, but it can help your provider assist you more effectively.

Hot tip: Write down the details of the call, including the date and time, and the name of the person you spoke to.

If you successfully resolve your complaint directly with the provider, that’s great. If you don’t, contact us on 1800 665 565 or submit a complaint online 👉 https://sbrew.link/Wy9kBj89

Today is the winter solstice, marking the shortest day and longest night of the year.As we head into the colder months, ...
21/06/2026

Today is the winter solstice, marking the shortest day and longest night of the year.

As we head into the colder months, your home energy use can be difficult to manage. Here are three simple ways to save energy at home:
1️⃣ Heat the room you’re in, not the whole house
Close doors and only heat the spaces you’re using to avoid unnecessary energy use.
2️⃣ Set your heater between 18–21°C
Each degree higher can significantly increase your energy consumption.
3️⃣Keep the warmth in
Use curtains, seal draughts, and keep doors and windows closed while heating.

For more practical tips, see the South Australian Government’s Home Heating and Cooling Guide:
https://sbrew.link/ev2o3qv0

Cara* came to us after her electricity bills increased significantly following a smart meter installation. She suspected...
15/06/2026

Cara* came to us after her electricity bills increased significantly following a smart meter installation. She suspected the meter was at fault, but her retailer told her it was working correctly.

We arranged an independent assessment, which confirmed the meter was accurate. The increase appeared to be linked to usage not being fully recorded by the previous meter.

During our investigation, we also identified that the retailer did not provide a required “better offer” message. As a result, they applied a $450 credit to reflect missed savings.
If you’re not satisfied with how your retailer has handled an issue, you can come to us for independent advice and assistance.

*Name changed for privacy

Are you missing out on energy bill concessions?If you’re unsure what support is available, our updated Concessions Facts...
10/06/2026

Are you missing out on energy bill concessions?

If you’re unsure what support is available, our updated Concessions Factsheet explains:
• What concessions you may be eligible for
• How to apply
• Where to find trusted information

If you or someone you know is struggling with bills, this is a good place to start.

Get it here 👉 https://sbrew.link/eOFvEnUW

Our office will be closed on Monday 8 June for the King’s Birthday public holiday.You can still submit a complaint onlin...
05/06/2026

Our office will be closed on Monday 8 June for the King’s Birthday public holiday.

You can still submit a complaint online using our web form, and we’ll respond when we reopen at 8:30am on Tuesday 9 June.

Enjoy the long weekend.

From 1 July, new rules will require energy providers to do more to help customers access concessions and support.When yo...
26/05/2026

From 1 July, new rules will require energy providers to do more to help customers access concessions and support.

When you sign up or switch plans, providers must:
• Ask if you may be eligible for energy concessions
• Provide information about available concessions and rebates

These changes are designed to improve awareness and make it easier for eligible households to get the support they’re entitled to.

For more information on energy concessions you may be eligible for, visit https://sbrew.link/XCtHlxlP or read our new fact sheet 👉 https://sbrew.link/qkN2l3N0

We help South Australians resolve issues with their electricity, gas, and water providers. Our service is free for consu...
18/05/2026

We help South Australians resolve issues with their electricity, gas, and water providers. Our service is free for consumers.

If you’ve raised an issue with your energy or water provider and weren’t happy with the outcome, that’s where we come in.

Call us on 1800 665 565 or submit a complaint online 👉 https://ewosa.com.au/submit-a-complaint

Address

Level 11, 50 Pirie Street
Adelaide, SA
5000

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

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