15/04/2026
EMPLOYMENT OPPORTUNITY - ZSIC Life
CHIEF OPERATIONS OFFICER (ZL2
ZSIC Life Plc, an Equal Opportunity Employer, is a leading long-term life assurance Company, wholly owned by the Industrial Development Corporation (IDC). Through its well-established accessibility through its branch network across Zambia, the company provides the market with flexible, reliable, and high-quality life assurance, pension, and fund management services.
A vacancy has arisen in the Operations department and ZSIC Life Plc hereby invites
applications from competent, highly engaged, and self-driven Zambian nationals to fill
the role below:
CHIEF OPERATIONS OFFICER (ZL2)
PURPOSE OF ROLE:
Responsible for strategic leadership in operationalizing an efficient back-office core support function through ICTs, claims processing, underwriting and policy administration, customer service and real estate.
KEY PERFORMANCE INDICATORS (KPIs)
KPI 1: ICT Strategy
Develops and implements ICT strategy to ensure attainment of digitalization agenda of the business.
KPI 2: ICT Operations and support
Leads in the provision of ICT infrastructure, software, systems, and desk support to ensure efficient functioning of the business.
KPI 3: Business Continuity
Develops and leads in implementation of business continuity framework to ensure protection and integrity of ZSIC life systems and enhanced ability to recover after a disaster.
KPI 4: Claims Processing
Develops and implements strategy that establishes robust claims processing mechanism to ensure up to date settlement of claims.
KPI 5: Underwriting
Develops and implements a quality assurance mechanism that always captures and underwrites genuine business.
KPI 5: Policy Administration
Develops and implements mechanism for lodging captured new business and consistent follow through on business actualization through premium payments.
KPI 6: Customer Service
Develops and implements Customer Service that captures, processes, resolves complaints, and provide feedback to clients to ensure positive customer experience.
KPI 7: Real Estate Maintenance
Develops and implements strategy on real estate’s proactive maintenance to ensure improved properties, revenue on both pension and life properties.
PERSONAL ATTRIBUTES
• Organized
• Confident
• Good listener
• Smart
• Collaborative
• Attention to detail
• Innovative
• Agile
• Empathetic
• Confidential
SKILLS REQUIRED
• Strategic operations management
• Underwriting
• Business process design and optimization
• Service excellence leadership
• Risk management and compliance oversight
• Digital transformation and project implementation
• Strong leadership and communication skills
MINIMUM QUALIFICATIONS AND EXPERIENCE
Grade 12 Certificate
• Bachelor’s degree in business administration, Insurance, Computer Science, or related field
• Master’s degree in business administration, Operations Management, or related field is an added advantage
• Minimum of 8 years’ experience in operational management, 5 of which must be at senior level.
APPLICATION PROCEDURE
Interested candidates can send their application letters accompanied by Curriculum Vitae and certified copies of academic qualifications to [email protected]
Letters should be addressed to:
Chief People and Culture Officer
ZSIC Life Plc,
Insurance House,
Stand No. 4432 Cairo Road,
Box 30507,
LUSAKA.
The closing date for submission of applications is 24th April 2026 by close of business.
ZSIC Life Plc is an equal opportunity employer.
