10/07/2026
🙌 Our community works best when we work together.
📲 To ensure that issues are addressed as quickly as possible, please report them through the City of Cape Town's official channels (not Facebook or Wapp or your Ward Cllr)…. Most importantly, always request and keep your Service Request Reference Number (C3 Number). *This number is essential for tracking progress, following up on outstanding matters, and enabling councillors to escalate long unresolved issues where necessary.*
📊 By using the correct reporting channels and sharing your reference numbers when assistance is needed, we can *work together* to improve service delivery and keep our community clean, safe, and well maintained.
💙Thank you for being active partners in building a better neighbourhood for everyone
🙋♀️ Ways to Log a Service Request:
*Online Service Request Portal (Recommended)
https://eservices1.capetown.gov.za/coct/wapl/zsreq_app/index.html
The City's online fault-reporting system allows residents to report issues such as water leaks, potholes, illegal dumping, broken streetlights, sewer overflows, refuse collection problems, and hundreds more. Once submitted, a reference number is generated and can be tracked.
*Customer Call Centre
☎ 0860 103 089
*City of Cape Town App
The City app provides access to fault reporting and City services. Fault reports are routed through the City's service request system and generate a reference number.