10/06/2026
Yesterday, we shadowed Emma during a home visit with one of our clients, where she carried out a holistic Living Well assessment.
Age UK Merton’s Living Well service supports older people to stay safe, independent and well at home. During the visit, Emma explored the client’s overall wellbeing, health, mobility, home safety, finances, transport, social interests, and support needs. This included discussing activities such as Singing for Fun and crafts, support with decluttering and cleaning, possible home adaptations, Blue Badge and Taxi card options, and benefit checks to make sure the client is not missing out on extra financial support. Emma also carried out home safety checks, including checking the carbon monoxide detectors and noting down emergency contacts.
What stood out most was Emma’s empathy and excellent communication skills. She made the client feel heard, answered questions with patience and care, and built a warm rapport throughout the visit.
Emma also explained confidentiality, consent, referrals, waiting times and next steps clearly, helping the client feel informed, respected and in control of the support they receive.
At the end of the visit, Emma asked: “Is there anything else you need help with that we haven’t already covered?”
That simple question reflects what Living Well is all about: taking the time to listen, understand and support older people to live safely, independently, and confidently at home.
