Manitoba Customer Contact Association

08/04/2026

Join us May 19–22 for the 2026 Virtual Leadership Conference: “The 7 Sacred Teachings — as guiding principles in Leadership.” Designed for Indigenous and Non-Indigenous leaders, this series explores collaboration, Indigenous values, and practical leadership skills. Register now to secure your spot and grow as a leader. https://wix.to/ZioKD2b

Register today for the 2026 Virtual Leadership Conference scheduled for May 19 to 22.Due to the success of our 2025 Virtual Leadership Conference that focused on Building Better Supervisors, this year's conference theme will focus on "The 7 Sacred Teachings - as guiding principles in Leadership".Thi...

04/03/2026

The Top 5 Customer Service Skills for 2026 are here — and they’re shaped by real industry feedback. Ready to future-proof your team? Read the quick 2-minute guide to the must-have skills every service pro needs to thrive in a rapidly changing landscape. Read now: https://wix.to/8i0fM5K #2026

03/03/2026

🌟 Ready to kickstart your career in customer service? Start by understanding the key skills and tools you need to succeed! Dive into our resources at https://wix.to/QY8q5WV and let's grow together!

New MCCA Blog Post https://wix.to/UD3w6bQ

27/02/2026

Great memories from 2026 MECCA!

Hard to believe that a week has already passed since we gathered on February 20, 2026 to celebrate People, Process and Performance at the 2026 MECCA Gala Awards.

Very nice to see so many familiar faces at the Gala as well as the opportunity to meet a large group of new colleagues.

Together, we are stronger!

By creating a collaborative environment, MCCA aims to enhance the overall standards and practices within the Industry, ensuring that both employees and employers benefit from shared knowledge and resources.

25/02/2026

Volunteers are the driving force behind any great not for profit!

MCCA recognized several volunteers at the 2026 MECCA Gala:

5 Year Recognition Awards -
Jaclynn Saunders - RBC
Meagan Gillespie - Skybridge Americas

We are also excited to announce the winner of the prestigious Alan Sauvé Award.

Congratulations to Carla Jones form WFPS 911 Communications.

Carla Jones is a self-motivated individual who consistently goes above and beyond her role, without expectation of recognition or personal gain. Since the start of her career many years ago, she has been at the forefront of countless initiatives aimed at strengthening both our department and the broader community. Her dedication is not occasional -- it is sustained, intentional, and deeply rooted in service.

22/02/2026

2026 MECCA Awards - the power of business!

We are excited to announce all of the Organization Award winners from the MECCA Gala hosted February 20, 2026 at the Caboto Centre.

ORGANIZATIONS continue to set benchmarks for standards of excellence in Manitoba’s Customer Contact Centre Industry.

Successful work environments are fostered through staff development, healthy workplaces, use of technology and fulfilling career opportunities.

Congratulations to all of the winners and nominees!

Many thanks to our MECCA judges and our supporting Sponsors - TWCC Contact Centre Services, RBC and Manitoba Blue Cross.

22/02/2026

2026 MECCA Awards - Celebrating People, Process and Performance.

People are the driving force behind the success of our dynamic Industry! Congratulations to all of the award winners and nominees.

Manitoba Customer Contact - working for a stronger and more successful customer service Industry.

Many thanks to our sponsors - TWCC Contact Centre Services, RBC and Manitoba Blue Cross.

20/02/2026

Let's Celebrate - MECCA Awards go live tonight at 6 pm.

Congratulations to all of the nominees and award winners.

Quote of the day - “Ask your customers to be part of the solution, and don’t view them as part of the problem.” – Alan Weiss

19/02/2026

MCCA would like to acknowledge our 2025 MECCA judges for their ongoing support of MCCA and our great industry.

Many thanks to -

Lisa Dabrowski
Lila Larson
Laura Ruppel
Stephanie Strempler
Sheri Banville
Shawna Terletski

Thank-you all for your generous contribution of time and effort!

MCCA Team

18/02/2026

Alan Sauvé Award winner will be announced at 2026 MECCA - February 20, 2026.

This is year 7 of the Alan Sauvé Award, which recognizes an individual or individuals who exhibit a positive outlook and attitude in their workplace, home, and community. The award honors someone who is inspiring, optimistic, encouraging, a cheerleader, fun, selfless, a reliable source of help for others, and a team player with a “can do” spirit.

And the winner is?

Support the Alan Sauvé Endowment Fund - The Alan Sauvé Scholarship program was established in 2017. Each year at the Manitoba Excellence in Customer Contact Achievement Awards (MECCA) Gala, we host a silent auction with net proceeds applied to a growing fund. To ensure the longevity of this endowment fund, we also accept donations throughout the year.

Learn more at https://www.mbcustomercontact.org/alansauve.

The Alan Sauvé Endowment Fund provides financial awards to students to help them access rewarding and enduring careers in customer service. How do they achieve this? Through educational and professional development opportunities.

18/02/2026

The POWER of Business - Contact Centres!

A large part of the MECCA Awards is the Organization Award component. The “ORGANIZATION AWARDS” are an opportunity for Contact Centres to showcase their programs and achievements. This year at the MECCA Awards Gala, we will recognize the following categories:

• COMMUNITY
• INNOVATION
• EMPLOYEE ENGAGEMENT
• TRAINING & PERFORMANCE
• HEALTH & WELLNESS
• PEOPLE’S CHOICE

Congratulations to all of the nominees and stay tuned for the winners to be announced February 20 at the MECCA Awards Gala! We go live in 72 hours!