07/10/2026
When a Brain Injury Services client faced a setback in securing the disability benefits they needed, their Case Manager, Sarah Balas, worked with them to understand what was missing and identify a path forward.
Through individualized case management, Sarah recognized that additional objective medical documentation could strengthen the client’s appeal. Brain Injury Services helped remove that barrier by funding a comprehensive neuropsychological evaluation, coordinating the referral, and making sure the completed evaluation was available for the hearing.
Following the hearing, the client was awarded Social Security Disability benefits. 🎉
While the outcome provided greater financial stability and access to healthcare and other resources, the bigger story is the support that helped the client navigate a complicated system and continue advocating for themselves.
This is what individualized case management can look like at BIS: listening to what each person needs, identifying barriers, connecting them with the right resources, and working alongside them as they pursue their goals.
Sometimes support means navigating benefits. Sometimes it means connecting with healthcare, building skills, accessing community resources, strengthening relationships, or finding new ways to participate in the community.
Every client's journey is different, and BIS is here to help people move forward.
