Direction Home Ombudsman and Advocacy

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Direction Home Ombudsman and Advocacy

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Direction Home Ombudsmen create a local presence in long-term care facilities to protect their residents rights.

Serving Portage/Stark/Summit/Wayne/Belmont/Carroll/Coshocton/Guernsey/Harrison/Holmes/Jefferson/Muskingum/ Tuscarawas Counties

25/09/2026

No surprises here. Residents have the right to be informed!

Ombudsman staff and volunteers help residents maintain independence, choice, and dignity. Interested in volunteering? Visit: https://www.dhad.org/ombudsman/volunteer

Have a concern? Let us know: https://www.dhad.org/elder-rights

21/09/2026

Did you know? Federal law prohibits a nursing facility from requiring third parties such as family members or friends to sign an agreement to be personally financially liable for a resident’s care.

Need help advocating for yourself or your loved one in a nursing facility? Give us a call. 800-421-7277, then press 4.

16/09/2026

It doesn’t have to be all on you- let us help lighten your load. If you or a loved one are considering placement in a long-term care facility, or even a facility for short-term rehabilitation, give us a call to discuss your options and collect valuable, verified information.

15/09/2026

There are several upcoming veterans-focused events in our area. Today, Melissa and Rachel are at the Summit County Stand Down talking with Summit County veterans about our programming.

Rachel works in our Veteran's Directed Care Program, which serves veterans of any age that may be at risk of admission to an institution. Veterans are given a budget to hire workers, including family, friends, and neighbors, to provide personal care
services in accordance with a Veteran-developed and VA approved budget or spending plan, and receive assistance to manage their employer responsibilities.

Melissa, as part of Direction Home Ombudsman and Advocacy, is the Northern Ohio Ombudsman Veterans Specialist. Melissa helps veterans on Medicaid coordinate their long-term health needs by advocating with the VA medical center and local county veterans service commission on behalf of the veteran. She helps them gain approval for VA long-term care and transition to a VA care facility/group home/nursing facility if eligible. She can also help answer eligibility questions, benefits comparison, and knowledge of VA pension/compensation and the options and advantages of VA-provided care.

14/09/2026

Your long-term care ombudsman is not a mandatory reporter for suspected abuse, neglect, or exploitation. Why is that? An ombudsman will not report suspected abuse without a resident's explicit consent. This strict confidentiality ensures residents can speak freely without fear of losing control over their situation. An ombudsman will listen to your situation, help define options and resources, and keep your identity and information confidential, if you so choose. We want residents to feel safe and empowered. Find your local ombudsman in the link in the comments.

08/09/2026

Some of those sweaters you’ve had for years just can’t be replaced... Take them with you!

Ombudsman staff and volunteers help residents maintain independence, choice, and dignity. Interested in volunteering? Visit: https://www.dhad.org/ombudsman/volunteer

Have a concern? Let us know: https://www.dhad.org/elder-rights

31/08/2026

USPS now dates mail when it’s processed, not when it’s dropped off. Learn how the change could affect important mail deadlines.

28/08/2026

Do you like it when people come into your home, personal space, or room without knocking or announcing themselves? It’s no surprise that nursing home/assisted living residents feel the same way.

Ombudsman staff and volunteers help residents maintain independence, choice, and dignity. Interested in volunteering? Visit: https://www.dhad.org/ombudsman/volunteer

Have a concern? Let us know: https://www.dhad.org/elder-rights

26/08/2026

Knowledge is power. Let us support you with transparent information and rights education. Call our Long‑Term Care Ombudsmen for support with choosing long‑term care. 800-421-7277, then press 4.

18/08/2026

Know the facts!

If a resident is on both Medicaid and Medicare and their therapy ends in a skilled nursing facility, they can remain in the same facility if they need continued care (if the facility accepts both Medicaid and Medicare). Residents do not have to move to another facility.

Address

Opening Hours

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00

Telephone

+18004217277

Website

https://www.dhad.org/elder-rights

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