10/14/2026
When someone is experiencing a crisis, finding the right words can feel impossible.
But you don't need perfect words to make a difference.
Sometimes, “I'm so sorry” is enough. Sometimes, listening without offering advice is what someone needs most. And sometimes, silence is the most compassionate response.
Knowing what to say—and what not to say—is an important part of emotional first aid.
At Trauma Intervention Programs, compassionate presence and emotional support are at the heart of what our volunteers do.
**Want to learn more?** When Tragedy Strikes offers free, printable resources to help you support others during life's most difficult moments.
Explore the resources here:
https://www.whentragedystrikes.org/printable-pdf