04/23/2026
So proud of you, Jeanette Gutierrez, and your contributions to our organization. Thank you for all you do. ❤️
Meet Jeanette Gutierrez, Museum Docent and Government & Community Affairs volunteer. A participant of the first group of docent volunteers to complete training in 2014, Jeanette’s experience as a 9/11 survivor has propelled her into a life focused on collective healing and connecting with different types of survivors across the world.
On 9/11, Jeanette was working in 3 World Financial Center, across the street from the World Trade Center. After hearing a crash from her desk, she looked out the window to see plumes of smoke and flames coming from the North Tower. She immediately called her older sister, Gail, who worked for the U.S. Attorney’s office in downtown Manhattan. After the second plane struck the South Tower, Gail called Jeannette to alert her and insist that she evacuate. Per building security instructions to stay put, Jeanette resisted, so Gail walked from her office to pick Jeanette up. They walked north together to safety and were out of the direct zone of impact when the South Tower collapsed at 9:59 a.m. To this day, Jeanette says, “Leaving 15 minutes later, would have changed my story, possibly even both our stories. If not for my sister, I’m not sure I’d be alive today. She is my hero.”
Since 2016, for nearly every anniversary of 9/11, Jeanette has traveled to Gander, Newfoundland, where thousands of stranded travelers were taken in after the 9/11 attacks. There, she finds community and solace with dozens of friends and loved ones. As Jeanette marks 12 years of volunteer service at the 9/11 Memorial & Museum this year, she finds deep meaning in interacting with visitors, hearing their 9/11 stories, and sharing hopes for a better world.