07/22/2026
đ ď¸ Warranty Claim or Wildlife Adventure?
Just had a technician out on what looked like a legitimate warranty claim for an 80 gallon OMNI Split-System HPWH. He was instructed to replace the PCB, he pulled the PCB motherboard⌠and discovered two frogs had taken up residence and shorted it out.
Not a manufacturing defect. Not a component failure. Just nature trying (and failing) to take down our unit.
đ This is now one of my favorite field stories. However, we do grieve the loss of Mr & Mrs Hopper
The bigger picture?
With 2 years in the field across the country, weâve had very few actual warranty claims. Roughly 0.13%.
Weâre not just building one of the worlds greatest high-efficiency heat pump water heaters, weâre building them ridiculously robust and trouble-free.
No indoor noise. No condensate issues. Split design thatâs plumber-friendly. And apparently, frog-resistant too.
Huge thanks to our tech partners in the field who keep us laughing and keep these units running strong.
If youâre a contractor, distributor, or program administrator tired of callbacks and reliability headaches, letâs talk about the OMNI.