06/08/2022
A LETTER TO SINGAPORE AIRLINE:
Dear Sir/madam,
My name is Eric Douglas, I am a recent passenger on your Airlines. I wish to express my utter anger of the treatment we received, and shabby service that was provided for us.
Approximately three week prior I called to make sure I received a Kosher meal on the flight. Your customer service phone line is a disgraceful, and your operators although pleasant could not understand basic English when I tried to communicate with them
I was was informed that they do not provide a kosher meal, but would be provided a Muslim meal. Since the dietary laws of both religions almost identical, I accepted that.
On April 1st I boarded a flight from Seattle to Singapore (SQ 027). This was the first leg of my journey. The flight attendance had no record of me asking for a special meal, and when I told them I had asked for a kosher meal and they do not provide that, they flight attendance were shocked. The informed me they DO provide kosher meals and that on my next leg of the journey I would get it. I thus was given some cheese and crackers to keep me feed for the 16 hour flight. UNACCEPTABLE.
I was informed by the flight attendant that she would email, the company and would be assured of a kosher meal on my next flight from Singapore to Cebu. This was correctly done, and I got my meal.
I had a overnight stay in Singapore and promptly headed for the gate to go on my next flight (SQ 906). when we arrived at the gate 3 hours before the flight, we were told we would have to check-in our hand carry on baggage, even though they were under the limit and would fit into the over heard compartments. When I informed them we had a special needs child and that some of the bag contain item need to keep him calm, we were told if we did not check-in our carry on bags we would not be allowed to board.
On my return flight from Singapore to San Fransisco (SQ 032) I was told by the flight attendant that I had 2 kosher meal. One for lunch, and one for breakfast. My lunch meal was given to another customer. This customer also order the kosher meal for her flight, but never got it. She got one of my meals.
although you flight attendance were very polite and apologetic, this just added to the frustration that I have had with your company.
A copy of this letter will present to my local synagogue, and rabbi. I will also be posting this to your page. I also will posting this to my twiter, and tictoc, and facebook account. I will be also contacting my local news station and ACLU for incompetence and poor communication for people of the Jewish faith. I don't believe this was intentional, but I do believe it was very poor example of customer service.
I am not looking for compensation of any kind I am looking for guarantee at this poor service will not be duplicated again.
