07/11/2025
Ticket Management Tools: How Excavators Are Staying on Top of Their Requests
By Charles Folashade Jr., NRCGA Technical Solutions Committee Chair
Managing 811 tickets is a critical but often overlooked part of safe excavation. Across Nevada, excavators use a range of tools to organize tickets, track responses, and stay compliant from advanced platforms to basic spreadsheets.
DigContrax, a Nevada native NRCGA member, provides a full-featured ticket management system tailored for utility contractors. It supports ticket tracking, automated notifications, work order integration, and team coordination in the field.
811spotter, also an NRCGA member, offers a more regional option with a modern mobile-first design. Nevada users especially appreciate features like:
🏧 Automated ticket renewals
💰 Unlimited users at no extra cost
💻 Integration with project management systems like HCSS, Procore, and Irth
📅 Utility response predictions, showing a 180-day track record of how quickly each utility typically responds
🧹 A clean interface with a mobile app that’s built for real-time use in the field
Some contractors still manage tickets using spreadsheets, in combination with the Open System Portal from Underground Service Alert of Northern California & Nevada. While this manual approach lacks the automation and usability of dedicated platforms, it can still work well for smaller teams that have tight workflows and consistent oversight.
As excavation projects become more complex, the need for clear, timely ticket tracking grows. Whether using a robust platform or a simple manual system, staying organized is key to avoiding delays, preventing damages, and protecting crews.