East Tennessee 2-1-1 serves as the first point of access to all community services, including shelter and housing, food, substance abuse prevention/treatment, health facilities, mental health services, senior issues, financial assistance, legal assistance, child care, child and elder abuse services, disaster relief, crisis intervention, and volunteer opportunities. Typical callers to 2-1-1 run the gamut from adults in need of services for themselves or for children, to the financially disadvantaged of all ages, to teachers, social workers, judges, nurses, doctors, and other social service professionals working to meet the complex needs of their clients or of their own lives.
